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Forum Discussion
BDS-GH
Oct 20, 2017Aspirant
M4300: "no autostate" leads to Slot Status "Empty"?!
Hello Netgear community! Any help regarding this strange issue is greatly appreciated! If we add "no autostate" to an VLAN interface to keep it up regardless of physical links, everything beh...
JohnC_V
Oct 20, 2017NETGEAR Employee Retired
Hi BDS-GH,
Welcome to our community!
Have you tried flashing the firmware of this device? I suggest you to open a chat / case online on NETGEAR support, so that our experts may remote in and see what is happening to your device.
Regards,
- BDS-GHOct 20, 2017AspirantThank you for your reply! As you can see from the attached config I tried it with the latest firmware. We also tried with different switches of the same model, so it's not related to this particular device.
How can I contact support? I did only find the two options (90 days and paid premium support) which both do not fit in that case.
Regards,
GH- JohnC_VOct 20, 2017NETGEAR Employee Retired
I believe the device that you have has a lifetime chat support. We might need to check this with our support team so that we may know if this will be tagged as a known issue.
Regards,
- BDS-GHOct 30, 2017Aspirant
What are the next steps to resolve the issue? Still don't know the correct way to get in touch with the official support...
Thanks,
GH
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