M5300-52G-POE+ // Port does not come up - Port programming failed with error 0x1 for event OPERATION

Question

Hi Community,&nbsp;I have a&nbsp;GSM7252PS switch which worked fine for some months now.Since a few days the 10GBit/s uplink (via SFP&nbsp;AXM761) isn't coming up anymore.We tried- different SFP- different patch-cable- different fiberon both ends.The SFP is in port 49 - another SFP in port 50 is working without problems.The switch is running the actual firmware release 11.0.0.23.&nbsp;When looking into the switch log I see the following errors:&nbsp;&lt;13&gt; Jan 2 06:22:47 Studio-ACC-SW1 (1)-1 TRAPMGR[trapTask]: traputil.c(735) 871 %% Link Up: 1/0/48&lt;11&gt; Jan 2 06:22:40 Studio-ACC-SW1 (1)-1 BOXSERV[boxs Req]: boxs.c(1445) 870 %% 1/0/49 Port programming failed with error 0x1 for event OPERATIONAL. Port may not be Up.&nbsp;Any idea what could be wrong and how this could be resolved?&nbsp;If you need further information just let me know.&nbsp;Thanks a lot in advance,Martin

DanielZhang · Answer

Hi ITK_Staud,
&nbsp;
Welcome to NETGEAR community :smileyhappy:
&nbsp;
According to the error log just you mentioned.
Maybe it's a hardware&nbsp;maturing or I2C missing.
&nbsp;
We will let you know the result after finishing code debugging locally.&nbsp;
So please try port 50 as&nbsp;temporary&nbsp;work around way.
&nbsp;
Otherwise,
Could you please get important diagnosis information on&nbsp;GSM7252PS for us?
You can Input following&nbsp;commands in CLI mode to get diagnosis information
&nbsp;
show environment
show fiber-port optics-info all
show fiber-port optics all
show fiber-port optics-eeprom all
show logging buffered
&nbsp;

ITK_Staud · Answer

Hi Daniel,&nbsp;thanks for your reply.&nbsp;Here is the output of the CLI you requested:&nbsp;(M5300-52G-POE+) #show environment&nbsp;Temp (C)....................................... 31Temperature traps range: 0 to 90 degrees (Celsius)&nbsp;Temperature Sensors:Unit &nbsp; &nbsp; Sensor&nbsp; Description &nbsp; &nbsp; &nbsp; Temp (C)&nbsp; &nbsp; State &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Max_Temp (C)---- &nbsp; &nbsp; ------&nbsp; ----------------&nbsp; ----------&nbsp; --------------&nbsp; --------------1&nbsp; &nbsp; &nbsp; &nbsp; 1 &nbsp; &nbsp; &nbsp; System&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 31&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Normal&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 32&nbsp;Fans:Unit Fan Description&nbsp; &nbsp; Type&nbsp; &nbsp; &nbsp; Speed &nbsp; &nbsp; &nbsp; &nbsp; Duty level&nbsp; &nbsp; State---- --- -------------- --------- ------------- ------------- --------------1&nbsp; &nbsp; 1 &nbsp; CPU 1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Fixed &nbsp; &nbsp; Not Supported Not Supported Operational1&nbsp; &nbsp; 2 &nbsp; CPU 2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Fixed &nbsp; &nbsp; Not Supported Not Supported Operational1&nbsp; &nbsp; 3 &nbsp; Power 1&nbsp; &nbsp; &nbsp; &nbsp; Fixed &nbsp; &nbsp; Not Supported Not Supported Operational1&nbsp; &nbsp; 4 &nbsp; Power 2&nbsp; &nbsp; &nbsp; &nbsp; Fixed &nbsp; &nbsp; Not Supported Not Supported Operational&nbsp;Power Modules:Unit &nbsp; &nbsp; Power supply &nbsp; Description&nbsp; &nbsp; &nbsp; &nbsp; Type&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; State---- &nbsp; &nbsp; ------------ &nbsp; ---------------- &nbsp; ----------&nbsp; &nbsp; --------------1&nbsp; &nbsp; &nbsp; &nbsp; 1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; AC &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Fixed &nbsp; &nbsp; &nbsp; &nbsp; Operational1&nbsp; &nbsp; &nbsp; &nbsp; 2&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; RPS&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Removable &nbsp; &nbsp; Not presentRPSUnit &nbsp; Status &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Power Module &nbsp; &nbsp; &nbsp; RPS Port ID---- &nbsp; ---------------- &nbsp; ---------------- &nbsp; ----------------1&nbsp; &nbsp; &nbsp; Not present&nbsp; &nbsp; &nbsp; &nbsp; Not present&nbsp; &nbsp; &nbsp; &nbsp; 1&nbsp;&nbsp;(M5300-52G-POE+) #show fiber-ports optics-info all&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Link Link &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Nominal&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Length Length &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Bit&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 50um 62.5um&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; RatePort &nbsp; &nbsp; Vendor Name&nbsp; &nbsp; &nbsp; [m] [m]&nbsp; Serial Number&nbsp; &nbsp; Part Number &nbsp; &nbsp; [Mbps] Rev&nbsp; Compliance-------- ---------------- --- ---- ---------------- ---------------- ----- ---- ----------------1/0/49 &nbsp; NETGEAR&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 8 &nbsp; 3&nbsp; &nbsp; 2F71373C06790&nbsp; &nbsp; AXM761 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 10300 &nbsp; 20 10GBase-SR1/0/50 &nbsp; NETGEAR&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 8 &nbsp; 3&nbsp; &nbsp; 2F71373C06794&nbsp; &nbsp; AXM761 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 10300 &nbsp; 20 10GBase-SR&nbsp;(M5300-52G-POE+) #(M5300-52G-POE+) #show fiber-ports optics all&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Output&nbsp; &nbsp; InputPort&nbsp; &nbsp; &nbsp; Temp&nbsp; Voltage&nbsp; Current &nbsp; &nbsp; Power&nbsp; &nbsp; Power &nbsp; TX &nbsp; &nbsp; LOS&nbsp; Fault&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; [C] &nbsp; [Volt] &nbsp; &nbsp; [mA] &nbsp; &nbsp; [dBm]&nbsp; &nbsp; [dBm] &nbsp; Fault &nbsp; &nbsp; &nbsp; Status--------&nbsp; ----&nbsp; -------&nbsp; ------- &nbsp; -------&nbsp; ------- &nbsp; -----&nbsp; ---&nbsp; -------------1/0/49&nbsp; &nbsp; 26.4&nbsp; &nbsp; 3.264&nbsp; &nbsp; &nbsp; 5.0&nbsp; &nbsp; -2.351 &nbsp; -2.425 &nbsp; No &nbsp; &nbsp; No &nbsp; No Fault1/0/50&nbsp; &nbsp; 26.4&nbsp; &nbsp; 3.267&nbsp; &nbsp; &nbsp; 6.0&nbsp; &nbsp; -2.217 &nbsp; -2.548 &nbsp; No &nbsp; &nbsp; No &nbsp; No Fault&nbsp;(M5300-52G-POE+) #show fiber-ports optics-eeprom all&nbsp;&nbsp;Port 1/0/49&nbsp;vendor_name = NETGEARvendor_sn &nbsp; = 2F71373C06790date_code &nbsp; = 130818vendor_pn &nbsp; = AXM761vendor_rev&nbsp; = 20&nbsp;eeprom data =03 04 07 10 00 00 00 00 00 00 00 06 67 00 00 00 &nbsp; &nbsp; ............g...08 03 00 1e 4e 45 54 47 45 41 52 20 20 20 20 20 &nbsp; &nbsp; ....NETGEAR20 20 20 20 00 00 09 5b 41 58 4d 37 36 31 20 20 &nbsp; &nbsp; &nbsp; &nbsp; ...[AXM76120 20 20 20 20 20 20 20 32 30 00 00 03 52 00 b9 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 20...R..00 1a 00 00 32 46 37 31 33 37 33 43 30 36 37 39 &nbsp; &nbsp; ....2F71373C067930 20 20 20 31 33 30 38 31 38 20 20 68 f0 05 12 &nbsp; &nbsp; 0 &nbsp; 130818&nbsp; h...00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 &nbsp; &nbsp; ................00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................&nbsp;&nbsp;Port 1/0/50&nbsp;vendor_name = NETGEARvendor_sn &nbsp; = 2F71373C06794date_code &nbsp; = 130818vendor_pn &nbsp; = AXM761vendor_rev&nbsp; = 20&nbsp;eeprom data =03 04 07 10 00 00 00 00 00 00 00 06 67 00 00 00 &nbsp; &nbsp; ............g...08 03 00 1e 4e 45 54 47 45 41 52 20 20 20 20 20 &nbsp; &nbsp; ....NETGEAR20 20 20 20 00 00 09 5b 41 58 4d 37 36 31 20 20 &nbsp; &nbsp; &nbsp; &nbsp; ...[AXM76120 20 20 20 20 20 20 20 32 30 00 00 03 52 00 b9 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 20...R..00 1a 00 00 32 46 37 31 33 37 33 43 30 36 37 39 &nbsp; &nbsp; ....2F71373C067934 20 20 20 31 33 30 38 31 38 20 20 68 f0 05 16 &nbsp; &nbsp; 4 &nbsp; 130818&nbsp; h...00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 &nbsp; &nbsp; ................00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff &nbsp; &nbsp; ................&nbsp;&nbsp;(M5300-52G-POE+) #&nbsp;&nbsp;I also created a tech-support file which I can send you if like to have it.&nbsp;Thanks a lot for your help and best regards,Martin&nbsp;

DanielZhang · Answer

Hi Martin,
Thanks for your feedback.It really help us to analyze this error logs.
&nbsp;
Please also send the TechSupport file to our team as following link.It will help us to analyze more efficient.http://kb.netgear.com/app/answers/detail/a_id/31439

ITK_Staud · Answer

Hi Daniel.&nbsp;I've sent the TechSupport file as described in the link.&nbsp;Looking forward to read about your results.&nbsp;Thanks a lot in advance,Martin

DanielZhang · Answer

Hi&nbsp;Martin,
Our team have received your techsupport file on M5300.
&nbsp;
It seems that the&nbsp;XSM7224S connected with M5300.
Could you please also provide the TechSupport file on the peer device XSM7224S?
The same e-mail address will forward the TechSupport file to us.
&nbsp;

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M5300-52G-POE+ // Port does not come up - Port programming failed with error 0x1 for event OPERATION

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