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Forum Discussion
dialsc
Jan 26, 2017Guide
Latest firmware (11.0.0.28) kills all switches
Hello, I just upgraded the firmware of all the M5300 switches we've got, stand alone as well as stacks. I was running version 11.0.0.25, a beta version I've got from Netgear support, on all of th...
LaurentMa
Apr 12, 2017NETGEAR Expert
Hi OrbitIT
Welcome to the Community!
I am sorry for your issue. Yes it looks like the same. Please contact Technical Support and log this issue as well. If the switch is registered, on the online portal at my.netgear.com please go through the case creation process by clicking the "Call us" button. Once in this section please fill out the case summary, mentionning this post on the Community, and the escalation issue #14398.
So far we can reproduce it, and we escalated the issue to our Engineering team for debugging.
We hope to resolve this issue very rapidly. In meantime please use former version of M5300 firmware.
By logging your issue at Technical Support, you will be able to receive corrective patch faster.
Regards,
OrbitIT
Apr 13, 2017Aspirant
We did contact Technical Support and created a case. I was told that they were looking into this issue and would follow up with us yesterday but still no word.
- dialscApr 13, 2017Guide
I was contacted by a support engineer and informed that even development was able to reproduce the problem meanwhile and that they are working on it right now. So let's see... ;)
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