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Forum Discussion

msi's avatar
msi
Luminary
Jan 24, 2023

Warranty: When and why has Netgear changed its support practise?

Hi The last time I had a hardware defect with an M4300 all I had to have in advance was that the switch was registered and that the original invoice was uploaded to the support portal per device. It...
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jan 26, 2023

msi,

 

We apologize for the inconvenience this has caused you.  Though I am not a part of the NETGEAR Support Team, I believe the main reason for requesting both the Proof of Purchase and picture of the serial number of the device is to avoid fraud.

 

 

Regards,

 

DaneA

NETGEAR Community Team

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