XSM7224S all LED's yellow

Question

Hello,&nbsp;We recently bought a XSM7224S, and when we powerup the switch the power LED remain yellow (not blinking), and the LED's of all ports are yellow too.&nbsp;We tried to connect to the switch with serial interface unsuccesfully with the command "screen /dev/ttyS0 9600,cs8,-ixon,-ixoff".&nbsp;There is one green LED, which is the fan one, and the stack master and power 2 LED's are down (we have only one power supply)&nbsp;Thanks in advance for your help.

DaneA · Answer

Hi pma,&nbsp;

&nbsp;

Welcome to the community! :)

&nbsp;

Since you have gained access via the console port, kindly execute the command "clear config"on the privileged EXEC mode to factory reset the XSM7224S switch. &nbsp;Then, check if it will boot up just fine as well as check the behavior of the LED lights.

&nbsp;

Regards,

&nbsp;

DaneA

NETGEAR Community Team

pma · Answer

Hi, thank you for your quick reply,&nbsp;But i cannot have any access through the consol port, and that's why I'm blocked and cannot configure the switch.&nbsp;&nbsp;Thanks in advance

DaneA · Answer

Hi pma,

&nbsp;

Let us isolate the problem. &nbsp;Kindly answer the questions below:

&nbsp;

a. Have you tried using another console cable as well as another PC to have console access?

b. Have set the following settings to gain console access [baud rate: 9600bps / data bits: 8 / parity: none / stop bit: 1 / flow control: none]?

c. The XSM7224S has a default IP address of 169.254.100.100 as per page 505 of the user manual&nbsp;here. &nbsp;Kindly try to connect a PC directly to any LAN port of the&nbsp;XSM7224S then set a static IP address on the PC that is within the range of the default IP address of the XSM7224S and check if you will be able to access its web-GUI. &nbsp;Are you able to access the web-GUI?&nbsp;

&nbsp;

Note: Kindly try to check if you get replies from the&nbsp;default IP address of the XSM7224S using the ping command via the command prompt.

&nbsp;

I look forward to your response.

&nbsp;

Regards,

&nbsp;

DaneA

NETGEAR Community Team

pma · Answer

Hi,&nbsp;Here are the answers to your questions :&nbsp;a. I tried to access the switch with two differents computers (one on linux and the other on windows) and wires, all working to connect to other switches. The only things that I capture on the serial port is "FE00" or "00" in Hex when I boot the switchb. Yes I have set all these parameters to these values (I also used RealTerm on Windows to have a GUI for all these parameters values)c. I tried to connect a computer to the switch, for a computer plugged on a rj45 port the computer says that the wire is unplugged, and from an SFP with static values that are ip : 169.254.100.25, netmask 255.255.0.0 and gateway 0.0.0.0 and I cannot ping the IP 169.254.100.100 or have any access to the web interface.&nbsp;Thanks in advance.

pma · Answer

Here is a screenshot of my terminal just after the boot of the switch.&nbsp;

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XSM7224S all LED's yellow

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