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KestutisD's avatar
KestutisD
Aspirant
Sep 10, 2024

Yamaha DM7 and Netgear AV

Hello to all. I have some problem with Yamaha DM7 and Rios's in shared Dante network with other devices. Everything looks fine except Yamaha's dante devices rack mount. All devices are showed in Virt...
AV-over-IP - SDVoE
KestutisD's avatar
KestutisD
Aspirant
Sep 11, 2024

Hi LaurentMa,

 

Thank you very much for your help, unfortunately this doesn't help at this time. But what I didn't mentioned above, in my setup I have three AV 4250 switches, one main and two slaves. They're connected by fiber. Today I have found, that when I'm unplugging slave switches - Yamaha starts working. (All Yamaha devices are plugged in to main switch). Maybe I need some special configuration between switches? At the moment all they are in auto trunk mode. One more time, everything works fine from all switches except Yamaha's device rack control for Rio's. (they are in virtual mode when plugged through switch).

 

Thank you very much for your help.

LaurentMa's avatar
LaurentMa
NETGEAR Expert
Sep 11, 2024
Thank you. The problem can come from multiple factors (unsupported fiber modules, misconfiguration, etc )

We will need the tech support file out of each switch (AV UI Diagnostics/Support Diagnostics) and an email to proavdesign@netgear.com

Better, you can onboard the switches into the Engage controller (free download at www.netgear.com/Engage) and there is a support tab providing the tech support files of all switches at once.

Please email the team, and one Engineer will get back to you with the solution

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