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Cant factory reset GS748TS
Tried using the factory default button. No good. I saw in another post (with a different switch - GS748Tv4) and an extended reset procedure,so I attempted that. 1. Disconnect the GS748TS swit...
Editor Note: It was determined that after all troubeshoting steps below that the device required a replacement. See reply 7 for details on switch replacement..
Hi Dane
To answer your questions ->
a. Is the power LED lit up solid green when the GS748TS switch is turned on? - Yes - Solid Green
b. How about the fan LED, is it lit up green? - No, Yellow / Orange. The fan on the left side is not spinning. The fan on the right side is spining.
c. Since you have already factory reset the GS748TS switch, have you tried to check if you can get replies when you ping the default IP address of the switch (192.168.0.239) while your PC is directly connected with a static IP address of 192.168.0.210? - No. There is no response to a ping. I scan the subnet with an IP address scanner, and that no other address, except my laptop appears. There is no 192.168.0.239 address shown. When I tried to use the smartwizard discovery utility, there is no devices detected.
The light on the switchport, to which the laptop is connected, illuminates when I connect the cable from the laptop. This indicates to me that the switch isnt 'hung'
Thanks
Hi GraveDigr,
Welcome to the community! :)
What is the behavior of the LED lights of the GS748TS switch that you have?
Regards,
DaneA
NETGEAR Community Team
Thanks for the feedback. Here are my follow-up questions:
a. Is the power LED lit up solid green when the GS748TS switch is turned on?
b. How about the fan LED, is it lit up green?
c. Since you have already factory reset the GS748TS switch, have you tried to check if you can get replies when you ping the default IP address of the switch (192.168.0.239) while your PC is directly connected with a static IP address of 192.168.0.210?
Regards,
DaneA
NETGEAR Community Team
Editor Note: It was determined that after all troubeshoting steps below that the device required a replacement. See reply 7 for details on switch replacement..
Hi Dane
To answer your questions ->
a. Is the power LED lit up solid green when the GS748TS switch is turned on? - Yes - Solid Green
b. How about the fan LED, is it lit up green? - No, Yellow / Orange. The fan on the left side is not spinning. The fan on the right side is spining.
c. Since you have already factory reset the GS748TS switch, have you tried to check if you can get replies when you ping the default IP address of the switch (192.168.0.239) while your PC is directly connected with a static IP address of 192.168.0.210? - No. There is no response to a ping. I scan the subnet with an IP address scanner, and that no other address, except my laptop appears. There is no 192.168.0.239 address shown. When I tried to use the smartwizard discovery utility, there is no devices detected.
The light on the switchport, to which the laptop is connected, illuminates when I connect the cable from the laptop. This indicates to me that the switch isnt 'hung'
Thanks
I just want to follow-up on this. Were you able to seek assistance from NETGEAR Support. If yes, kindly keep us posted about the progress of your chat / online case.
Regards,
DaneA
NETGEAR Community Team
It seems that your GS748TS switch has a hardware fault. I suggest you to open an online / chat case with NETGEAR Support. Kindly state the status of your GS748TS switch and the troubleshooting steps you did. Upload a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the GS748TS for warranty verification. If ever the hardware warranty is valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
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