Forum Discussion

Tutor

Nov 07, 2020

Can't run firmware update on GSS116E - TFTP Timeout

Hello, i have a GSS116E with firmware v1.0.0.0 and want to upgrade to the latest version v1.6.1.3. Trying it through the Pro Safe Utility 2.7.8. it runs in an error "TFTP Timeout". Trying...

schumaku

Guru - Experienced User

Nov 07, 2020

Hi Thront,

Start about here -> https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GSS116E-firmware-upgrade-fails-with-TFTP-timeout/m-p/1389418/highlight/true#M7628

Using the current utility and firmware instead should be fine.

Throntorus

Tutor

Nov 08, 2020

Hello schumaku,

thank you for your reply!

I tried the guide you mentioned above. Unfortunatelly the problem is still existing.

I can't update the firmware, there's always the error message "wrong firmware file" during a try with the web config tool.

The Plus Utility instead shows tftp timeout error.

The netgear support site recommends to use the Plus Utility, because there will be an error if you update from firmware v1.0.0.0:

https://kb.netgear.com/000061781/GSS116E-Firmware-Version-1-6-1-3

But how can i update, if the Plus Utlility creates an error?

Throntorus
Tutor
Nov 08, 2020
A small update:

I managed to upgrade to v1.0.0.2: I connected the switch directly setting up a static ip adress like it's described here:

https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GSS116E-firmware-upgrade-fails-with-TFTP-timeout/m-p/1389418/highlight/true#M7628

Now i was able to update via web browser to v1.0.0.2.

But then, i can't update to v1.6.3.1. The Plus Utility still shows tftp error.

An update via web browser was indeed uploading the file, then restarts the switch but after login into the web config tool, nothing was changed - there ist still firmware v1.0.0.2 running.
- DaneA
  NETGEAR Employee Retired
  Nov 10, 2020
  Throntorus,
  
  We apologize for the inconvenience this has caused you. :(
  
  For now, I suggest you not to update the firmware of your GSS116E, why? Its because all of the GSS116E firmware versions have been removed from its support download page here as a precaution. Some issues were flagged and the NETGEAR Engineering Team are currently investigating it.
  
  Regards,
  
  DaneA
  
  NETGEAR Community Team
  - schumaku
    Guru - Experienced User
    Nov 10, 2020
    DaneA We hope NTGR engineering does provide a rock solid, no rocket science required (this does include not using the cumbersome legacy utility) workable update path for the typical average customer base.