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Forum Discussion
Dead ProSAFE Plus 24 Port Switch with PoE (JGS524PE)
Hi, my switch all of a sudden stopped working. It powers up but does not work. Factory reset button does nothing.
When I try to contact customer service it says the chat is busy right now and try again later.
When I try to contact hardware support it says something went wrong and to try again later. I've tried several times but get the same error message.
It's like Netgear have made it impossible to get in touch.
Cheers,
Terry
3 Replies
Kindly send me via private message the following details below then I will send a request to the NETGEAR Support Team to contact you regarding your replacement concern.
1. Serial number of your JGS524PE
2. Your contact cumber
3. Your e-mail address
4. Your time zone
Regards,DaneA
NETGEAR Community Team
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