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Forum Discussion

israelg's avatar
israelg
Follower
Jan 08, 2017
Solved

GS105Ev2 password change crashes in win10 and doesnt change

Cannot change the default, no factory changes have ben made except IP address, have tried even simple passwords, always crashes the config app. Any suggestions would be appreciated. Using utility 2.3.25

change
crash
password
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Jan 10, 2017

    Hi israelg,

     

    Very appreciate the information that you provided, engineer did see the application crash, please uninstall Plus Utility v2.3.25, and re-install your previous version of Plus Utility (v2.3.24). We will have a fixing release soon.

4 Replies

  • Retired_Member's avatar
    Retired_Member
    Jan 09, 2017

    Hi israelg,

     

    Welcome to NETGEAR community! To default switch from Utility, are you following below steps?

    1> Launch Utility v2.3.25 and select the switch

    2> Click "Apply" button and enter right password

    3> Select "System->Maintenance->Factory Default", enable checkbox and click "Apply"

    4> After that, switch will return to its factory settings

     

    If yes, can you tell us which GS105Ev2 firmware version loading?

    "Crash the config app" meaning Utiltiy crash after click "Apply" button? If no, very appreciate if you could clarify more in detail.

     

    • emike's avatar
      emike
      Aspirant
      Jan 10, 2017

      Same thing happens with GS116v2. I removed the application (version 2.3.25) and installed 2.3.20 and it works fine. The switch firmware version is 2.0.1.26.

      • emike's avatar
        emike
        Aspirant
        Jan 10, 2017

        (oops, make that GS116Ev2). Also Windows 10.

  • Retired_Member's avatar
    Retired_Member
    Jan 10, 2017

    Hi israelg,

     

    Very appreciate the information that you provided, engineer did see the application crash, please uninstall Plus Utility v2.3.25, and re-install your previous version of Plus Utility (v2.3.24). We will have a fixing release soon.

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