Forum Discussion

RevMRHamilton's avatar
Jan 10, 2021
Solved

GS108PEv3 Cannot Factory Reset

Hello,

Several  weeks ago,   I noticed, via my network monitoring software, that the web interface on one of my GS108PEv3 switches had dropped offline. However, the switch appeared to functioning normally otherwise.  I   power-cycled, and no dice.  I decided to factory reset.

I pushed the reset button for a few seconds and saw the lights go out momentarily and then, come back up.   It did not reappear on my network (web server) but  was   switching at least  VLAN 1 traffic.    When I tried it again, even following  every permutation of factory reset advice out there, it has not reappeared.  When I push the reset button now, nothing happens.... no visible change.

 

I have looked at my DHCP traffic; it has not asked for  an address. I set up a scan on the 192.168.0 network.  It is not there. I monitor MACs; I have not seen this MAC show up.

I tried every magic incantation I could remember and even clicked my heels three times and said, "There is no place like home."  Seriously, nothing has helped.

 

Three questions:

1. Any ideas on the reset switch not appearing to  function?    Is there another way to  trigger the reset?

 

2. Will this work as a "dumb" switch?   I don't consider a "yes" answer as a solution, but only as an indication of whether I can use it in this capacity.  I bought  these  particular switches for VLAN  and POE functionality.  I have them tied to a Cisco 4948, and I want the VLANs.

I just replaced this switch with another  of the same., even though I had a hard time justifying doing so with what I am experiencing.

 

3. Will the POE  work  without being able to "manage" the switch?

 

Thanks.


  • RevMRHamilton wrote:

    1. Any ideas on the reset switch not appearing to  function?    Is there another way to  trigger the reset?


    Netgear ProSAFE plus Configuration Utility - permitting the microcontroller is still partially alive, and the NDSP protocol access wasn't disabled.

     


    RevMRHamilton wrote:

    2. Will this work as a "dumb" switch?   I don't consider a "yes" answer as a solution, but only as an indication of whether I can use it in this capacity.  I bought  these  particular switches for VLAN  and POE functionality.  I have them tied to a Cisco 4948, and I want the VLANs.


    Crystal ball is on a holiday - depends what might be broken on the switch in question..

     


    RevMRHamilton wrote:

    3. Will the POE  work  without being able to "manage" the switch?


    As abve #2 - plug a cable and PoE PD might help giving an answer. Unclear if the config is retained, or it's back on a default, and VLANs are lost.

     

    4. Why bother? These switches come with a limited lifetime warranty. Contact Us | Support | NETGEAR -> Replace my defective product

     

2 Replies

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    RevMRHamilton wrote:

    1. Any ideas on the reset switch not appearing to  function?    Is there another way to  trigger the reset?


    Netgear ProSAFE plus Configuration Utility - permitting the microcontroller is still partially alive, and the NDSP protocol access wasn't disabled.

     


    RevMRHamilton wrote:

    2. Will this work as a "dumb" switch?   I don't consider a "yes" answer as a solution, but only as an indication of whether I can use it in this capacity.  I bought  these  particular switches for VLAN  and POE functionality.  I have them tied to a Cisco 4948, and I want the VLANs.


    Crystal ball is on a holiday - depends what might be broken on the switch in question..

     


    RevMRHamilton wrote:

    3. Will the POE  work  without being able to "manage" the switch?


    As abve #2 - plug a cable and PoE PD might help giving an answer. Unclear if the config is retained, or it's back on a default, and VLANs are lost.

     

    4. Why bother? These switches come with a limited lifetime warranty. Contact Us | Support | NETGEAR -> Replace my defective product

     

    • RevMRHamilton's avatar
      RevMRHamilton
      Aspirant

      Thanks.  I  tried the   Configuration Utility early on; I have used it several times in the past, and it detects my two good switches.  I had left the   Configuration Utility access enabled when I  first configured the now bad switch.  I will follow on with support.

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