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GS110TPP already registered and Support is responsive !
Hi,
I bought a GS110TPP from amazon. I'm unable to logon and register as it states that the switch is already registered to another email (seems that it was a 2nd hand from Amazon...).
I opened a ticket at support and provided the required evidences and it's now pending since 3 days. (wondering how hard it it to delete the registration.... So I guess a real problem it might take ages to resolve).
Is there any other way to fully manage the router locally ?
As I was shopping, it was nowhere specified that management is to be done only via the cloud, and that a paid registration is required !
I think I will send back to amazon and never ever buy any Netgear product.
I got an update from the NETGEAR Customer Care Team that your support ticket has been taken care of and it is already on closed status.
If you do not have no further concerns, I encourage you to mark the appropriate reply as the “Accepted Solution.” The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
5 Replies
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Welcome to the community! :)
What is the case number that was provided to you? Be sure that you have already provided the Proof of Purchase or Sales Invoice of your GS110TPP to the NETGEAR Support Team. If you have already provided it then I'm sure they're currently working on your concern.
Regards,
DaneA
NETGEAR Community TeamThanks DaneA,
case # is : 44179831
Yes I have provided the documents.... I just can't understand that it takes so long to unregister a device....
And I'm really sad to see that cloud is mandatory !
I got an update from the NETGEAR Customer Care Team that your support ticket has been taken care of and it is already on closed status.
If you do not have no further concerns, I encourage you to mark the appropriate reply as the “Accepted Solution.” The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
Nicolas68480 wrote:Is there any other way to fully manage the router locally ?
Yes, it is possible.
Nicolas68480 wrote:...the router...
It's a switch, not a router FWIW.
Nicolas68480 wrote:As I was shopping, it was nowhere specified that management is to be done only via the cloud, and that a paid registration is required !
Neither the cloud management nor any paid service (that would be Netgear Insight cloud mangement) is required.
Start with a full factory reset as per the fine documentation. Then do a firmware update ... depending on the firmware currently in place, the registraton might be enforced as per https://kb.netgear.com/000061174. In case there is no Internet access for an online registration, the key can be fetched from https://my.netgear.com
I would assume the January 2021 released firmware is much more reliefed.
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