Forum Discussion

Luminary

Feb 19, 2017

Solved

GS516TP Not Found using Smart Control Center

I am running the latest version of Smart Control Center and when I click on Network and pick discovery after a progesss bar saying it's discovering all devices, nothing is found. I can link to th...

Software & Apps

McRob1
Mar 05, 2017
DanneA

Netgear will only provide support if I give them money on this switch. I do not have an active support contract.
Even though this has never worked I do have a work around by using my Mac computer and a browser that can access the switch.

I don't plan on paying netgear money when I have a method to configure the switch.

I just wish their software actually worked.

McRob1

Luminary

Feb 19, 2017

What other web browser would you suggest on a PC.

I to get to the logon screen and I can type my password in. The next screen looks like it is trying to log into the switch. I see the Netgear logo and a logout prompt but nothing other than that with IE 11 and Edge.

All works fine on the Mac browser.

I have tried edge without any luck either.

XavierLL

NETGEAR Employee Retired

Feb 21, 2017

HI McRob1,

I would suggest the Firefox portable version as you can run it in your computer , you can download it from the following link

Regards

Xavier Lleixa

NETGEAR CBU PLM

McRob1
Luminary
Feb 21, 2017
XavierLL

I tried Firefox and it does exactly the same thing as IE version 11.
- McRob1
  Luminary
  Feb 26, 2017
  I was able to get help from another computer expert.
  After adding the switch IP address to the compatibility settings in Internet explorer I was able to make it work.
  I am still not able to see the switch using Netgears software "Smart Control Center".
  
  Maybe a firmware update of the switch is needed by Netgear?
  - DaneA
    NETGEAR Employee Retired
    Feb 27, 2017
    McRob1,
    
    Kindly answer the questions below:
    
    a. Is the operating system of the PC you are using Windows 10?
    
    b. Have you tried to isolate the problem using a Windows 7 PC?
    
    c. Is the PC you are using connected directly to the GS516TP switch?
    
    d. Is the PC you are using has the same IP range as with the GS516TP switch?
    
    e. What is the current firmware version of the GS516TP switch?
    
    f. Have you tried to right-click on the Smart Control Center utility then click on 'Run as Administrator' and check if that helps?
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team