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Forum Discussion

RugbyWreck's avatar
RugbyWreck
Aspirant
Aug 22, 2019
Solved

Smart Control Center

I'm getting the message "Polling for agent with no response" from the Netgear SmartControlCenter software when I start it up, no idea why? It worked fine on Friday last when I used it (5 days ago) but when I start it up this morning nothing but that message, I don't even get the "discover" button to try again? Nothing at all has changed on the network since last week so I don't know why this isn't working?

 

I've also got the Netgear ProSafe plus utility on my machine because we have several GS105PE's on the network and that works fine.

 

All the GS728TP's are up and running without issue and I can acess them all from my PC via a browser connection direct to their IP so I know they're set-up correctly and haven't changed since last week. It all seems very odd.

 

Any Ideas?

 

  • Hi RugbyWreck,

     

    I suggest, re-install the Smart Control Center and try to disable the firewall of your PC. Please make sure that you are also using the latest version of the software.

     

    Regards,

     

    JohnCarloV

    NETGEAR Community Team

2 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Employee Retired

    Hi RugbyWreck,

     

    I suggest, re-install the Smart Control Center and try to disable the firewall of your PC. Please make sure that you are also using the latest version of the software.

     

    Regards,

     

    JohnCarloV

    NETGEAR Community Team

    • RugbyWreck's avatar
      RugbyWreck
      Aspirant

      Hi johnCarloV,

       

      Thank you for the response, apologies for not replying sooner but I have been out of the office for a couple days. However, upon my return the issue I was having seems to have resolved itself which is odd? The SmartControlCenter is now resolving all of the switches in the network without any changes or updates as far as I can see so I no longer have an issue.

       

      Regards,

      Tom Burbury

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