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Forum Discussion

Nige_G's avatar
Nige_G
Aspirant
Nov 08, 2018
Solved

GS724TP faulty, unable to get support to utilise hardware warranty

Hi I have a GS724TP network switch that has failed, but I cannot get any response from support or even get any kind of access to support after login to netgear.  I have no extended contract of supp...
Hardware
Troubleshooting
Warranty & Contracts
  • DaneA's avatar
    DaneA
    Nov 08, 2018

    Hi Nige_G,

     

    Welcome to the community! :) 

     

    Based from your initial post, the GS724TP switch needs replacement.  Kindly access the GS724TP switch support page here then click on the 'Guided Assistance' button and follow the online procedure to process RMA. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Nov 08, 2018

Hi Nige_G,

 

Welcome to the community! :) 

 

Based from your initial post, the GS724TP switch needs replacement.  Kindly access the GS724TP switch support page here then click on the 'Guided Assistance' button and follow the online procedure to process RMA. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

Nige_G's avatar
Nige_G
Aspirant
Nov 08, 2018

Hi

 

Thanks very much for the response.

So far I have contacted netgear via your link, with the case number that process generated, initiated an RMA, and expect a new unit soon.

I am told that the product is entitled to next business day delivery.  On receipt - it will come with a return label to return my faulty item.

 

The link I received by email didn't open the RMA page for me to enter my details, so I had to do it again and give details over the phone.  I assume this is only a temporary website issue.

I guess this can be closed now.

 

Thanks again :)

 

 

 

 

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