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Forum Discussion
chad2324
Nov 26, 2017Aspirant
Help with Mynetgear account
I need to reset my password for my "mynetgear" account, but I no longer have access to the email account I used to register. I can't create a new account because my device is already registered. Ple...
DaneA
Nov 28, 2017NETGEAR Employee Retired
Hi chad2324,
Welcome to the community! :)
Have you already tried to click on the "Forgot your password?" when you access the MyNETGEAR page? If not yet, kindly try it so that you would be able to login to your MyNETGEAR account.
Regards,
DaneA
NETGEAR Community Team
chad2324
Nov 28, 2017Aspirant
I can't as I mentioned in the post, I don't have access to the email account used when I registered.
- DaneANov 28, 2017NETGEAR Employee Retired
It seems that you will need to retrieve first the e-mail address you have used when you created your MyNETGEAR account. If ever you have used a Gmail account or Yahoomail account, then there are ways to recover it.
Regards,
DaneA
NETGEAR Community Team
- chad2324Nov 28, 2017AspirantIt was a previous employer company email address. So, again not possible.
- DaneANov 29, 2017NETGEAR Employee Retired
Are you the original owner of the NETGEAR device that is registered under your name? If yes, kindly send a screenshot of the serial number that is labeled on your NETGEAR device and the Proof of Purchase (or Sales Invoice) of it via private message.
Regards,
DaneA
NETGEAR Community Team
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