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Forum Discussion
JGS524PE fault
Hi all, i'have a problem with my switch, all the led of the switch are stuck in yellow color, no blink, no activity and the switch don't work. I have tried many times to open a case for it and for the sostitution but has no lucky. When i call (last call is: 20 minutes ago) and i select the correct menu i received this result: call in the correct time. Well, in the site the time i set to: 09.00 - 19.00. It's 17.53 now... Because is already closed? No lucky when i try the chat: The chat queue is busy right now. Try again soon. It's 3 day that i receive this message. Really? Really i cant speak with an operator in this situation? Am i a B series client because i don't have a business contract for support? Can i have a contact with the support pelase?
2 Replies
Welcome to the community!
Assuming that you've already tried the basic troubleshooting steps such as performing a reboot and factory default, then the switch is eligible for replacement (warranty policy applies).
Having that said, I sent you a PM for further assistance.
Regards,JeraldM
NETGEAR Community Team
So far it has been my experience that Netgear support is garbage. Will not be buying their products again anytime soon (At all)
Since I bought the modem/router I have "Complimentary support" yet no support ever answers
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