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JGS524PE Regularly Hangs, Stopping all Traffic, and Requires a Reboot
i have a JGS524PE PoE switch which is currently under test, prior to being installed in the network. At least once every 24 hour period the switch hangs and needs to be rebooted. During the hang, all...
Hi kdwilliams,
For now, using the older firmware is our workaround and only used it to isolate the issue. However, if you will continue to get the issue I suggest you contact support. I have checked your products that are registered on our system and the JGS524PE is under our lifetime warranty, so if determined that this is a hardware issue you can still have it replaced. This device does not have a lot of features since it is only an Unmanaged Plus Switch.
I hope my answer helps. If you have more questions, we'll be happy to assist.
Thanks,
Hello kdwilliams,
Welcome to the community!
I have checked our system for reported issues and have not seen any issues related to yours, I believe this might be an isolated case. Do you notice if the switch gets hot when it stops working? Please check if all the fans are working properly. I would also like to see if it is alright if we test an older firmware version.
I'll look forward to your response.
Thanks,
Hi JohnRo...
it doesnt appear to get hot, but i have noticed that the fan light is not on and the fan appears to be off. The switch is in a cabinet in another room, so its not immediately obvious if the fan ever runs, or stops... i've just checked it and it is running just now, though.
I can certainly test an older firmware, that should be straight forward :)
Hello kdwilliams,
Well, I would say it is a hardware problem if the fans stop working. The switch is quite big so, it is critical if the fans will stop. Please test an older firmware version and tell me the results, also try to observe if the fans are not working.
I'll look forward to your response.
Thanks,
Ok, I'll try an older firmware today... any specific version recommended?
The fans appear to be running just now - so maybe its an intermiitent thing?
Ok, it is currently running 2.0.1.17 firmware... lets see what happens today. It has not 'hung' in the last 24 hours... so i would expect, based on recent form, that it will do so this morning.
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