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JGS524PE Regularly Hangs, Stopping all Traffic, and Requires a Reboot
i have a JGS524PE PoE switch which is currently under test, prior to being installed in the network. At least once every 24 hour period the switch hangs and needs to be rebooted. During the hang, all...
Hi kdwilliams,
For now, using the older firmware is our workaround and only used it to isolate the issue. However, if you will continue to get the issue I suggest you contact support. I have checked your products that are registered on our system and the JGS524PE is under our lifetime warranty, so if determined that this is a hardware issue you can still have it replaced. This device does not have a lot of features since it is only an Unmanaged Plus Switch.
I hope my answer helps. If you have more questions, we'll be happy to assist.
Thanks,
I've tried all the available firmwares. The one that appears to give best stability appears to be 2.0.1.17... which is what it's running now. I'm a bit stumped, I'm used to having switches / devices i can review event logs on. There don't appear to be any that are user accessible. So I've got no real idea what is going on.
I suspect i am past the time i can return this device, but I am seriously considering switching it out for something else.
Hi kdwilliams,
For now, using the older firmware is our workaround and only used it to isolate the issue. However, if you will continue to get the issue I suggest you contact support. I have checked your products that are registered on our system and the JGS524PE is under our lifetime warranty, so if determined that this is a hardware issue you can still have it replaced. This device does not have a lot of features since it is only an Unmanaged Plus Switch.
I hope my answer helps. If you have more questions, we'll be happy to assist.
Thanks,
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