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JGS52Ev2 ProSafe Managed Switch - Unable to Access via Configuration Utility or Web Browser
I purchased my JGS52Ev2 ProSafe Gigabit managed switch in August 2014 but, thanks to the fun and games of building extension & refurbishment, I didn’t actually get around to setting it up till Novemb...
JGS524Ev2 ....2.0.0.23 is the very first firmware available for this device. Plenty of updates since. Update to the current firmware first, as of writing, this is JGS524PE / JGS524Ev2 Firmware Version 2.6.0.24 - the first thing I would to after a successful update is to do a factory reset.
Review the Downloads Section - and enable the Show Previous Versions - for Release Notes probably requiring special actions.
You might have to re-install the old ProSafe Plus Configuration Utility to make this update happen (worth a try anyway - this might be the problem with the utility access....) - not sure if the new one can be used because along with JGS524PE/JGS524Ev2 Firmware Version 2.0.1.40 the authentication mechanism was updated and the old utility don't work anymore. Not sure if the new utility can work with the old firmware with just the old authentication scheme.
PS. This is Smart Managed Plus switch, you might get better answers on the specific Smart / Plus / Click Switches - a moderator might be so nice to do the job they are paid for - moderation. Yes, to many of the posts end up - unmoderated - in wrong community sections, and nobody carees ChristineT (look at the Genie and Nigthawk App area - one big mess - zillions of posts unrelated to the Apps). And eduicate oyur moderators to move to sections which are active, not to dead areas please. Rant mode off.
After my first post I wondered if Safe Mode would make any difference so I tried logging in that way, and after allowing windows firewall access (which popped up as ESET was offline) I was still not able to log into the Switch. I did however, disover that I could click on IP Setting and find out what Firmware I was using so I can now confirm that it is 2.0.0.23. Does this help at all?!!
Uploading removed images with the MAC Addresses covered:
Utility Log In Screen with Timer Cursor
Firmware Version under IP Setting
JGS524Ev2 ....2.0.0.23 is the very first firmware available for this device. Plenty of updates since. Update to the current firmware first, as of writing, this is JGS524PE / JGS524Ev2 Firmware Version 2.6.0.24 - the first thing I would to after a successful update is to do a factory reset.
Review the Downloads Section - and enable the Show Previous Versions - for Release Notes probably requiring special actions.
You might have to re-install the old ProSafe Plus Configuration Utility to make this update happen (worth a try anyway - this might be the problem with the utility access....) - not sure if the new one can be used because along with JGS524PE/JGS524Ev2 Firmware Version 2.0.1.40 the authentication mechanism was updated and the old utility don't work anymore. Not sure if the new utility can work with the old firmware with just the old authentication scheme.
PS. This is Smart Managed Plus switch, you might get better answers on the specific Smart / Plus / Click Switches - a moderator might be so nice to do the job they are paid for - moderation. Yes, to many of the posts end up - unmoderated - in wrong community sections, and nobody carees ChristineT (look at the Genie and Nigthawk App area - one big mess - zillions of posts unrelated to the Apps). And eduicate oyur moderators to move to sections which are active, not to dead areas please. Rant mode off.
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