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Solved
Model nunmber= GS748TPS and Serial Number = 23R725xxxxxxx
I have an issue to make a trunk with this model of switch since there is no VLAN port membership in the GUI interface available to make trunk ports or even assign tagged ports.
Tought it was a ...
Thanks for the update. I'm glad to know that the problem has been resolved. :)
Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Cheers,DaneA
NETGEAR Community Team
Thanks for the feedback. There is a problem with the web-GUI of the GS748TPS switch because the configured untagged and tagged ports on your GS748TPS switch are not working when you clicked on the Apply button that is why nothing shows when you click on tagged/untagged port members on the VLAN Membership page.
I suggest that we reflash the firmware and use image 2 (because most likely, image 1 is currently being active in your GS748TPS switch). Here are the steps below:
1. Download the latest firmware v5.2.0.11 here and save it to the desktop screen of your PC. Unzip the file downloaded.
2. Disconnect the GS748TPS switch from the existing network then connect the PC (where you have downloaded the latest firmware version) directly to a LAN port of the GS748TPS switch.
3. Assign a static IP address on the PC that corresponds to the IP address assigned on the GS748TPS switch. For example, if the GS748TPS switch has an IP address of 192.168.0.239 then assign a static IP address of 192.168.0.210 to the PC.
4. Login to the web-GUI of the GS748TPS switch.
5. Reflash the firmware of the GS748TPS switch. Follow the instructions from pages 8-5 to 8-6 of the GS748TPS user manual here on how to download firmware to the switch. Be sure to select "Firmware" as the File Type and choose "via HTTP."
6. After reflashing the firmware, go to Maintenance > File Management > Active Image.
7. Select Image 2 to be active in the "After Reset" field then click Apply. As reference, read pages 8-6 to 8-7 GS748TPS user manual here about File Management.
8. Go to Maintenance > Reset > Device Reboot then click Apply to reboot the switch.
9. Once the switch reboots, login to the web-GUI. Go to Maintenance > File Management > Active Image and check the active image. The active image should be image 2.
10. Go to the VLAN Membership page then configure the corresponding untagged and tagged ports on the respective VLANs and click Apply.
11. Still on the VLAN Membership page, click on either Tagged or Untagged port members and check if it displays the tagged/untagged ports accordingly.
Note: If the same problem occurs after step 11, do a factory reset on GS748TPS switch. Go to Maintenance > Reset > Factory Default then check the box and click Apply. Wait for the switch to boot up properly. Afterwards, login to the web-GUI and repeat steps 9-11.
Let us know the results.
Regards,
DaneA
NETGEAR Community Team
I just want to follow-up on this. Were you able to carry out the steps I suggested? If yes, let us know the result.
Regards,
DaneA
NETGEAR Community Team
Hello,
Thank you for your follow-up,I have told the client the required steps since am not physically located near the switch,he upgraded the firmware to image 2 but still nothing new, I told hm to follow the steps found in the PDF document you have sent to me,if there is something new I will let you know.
Thank you very much for your help
Since its still the same problem, I suggest you or the person on-site to open a chat or online case with NETGEAR Support at anytime for further assistance. If ever that your GS748TPS is found faulty, you will need to submit a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the GS748TPS switch for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
Hello ,
I have a telephone chat with netgear support and they solved the problem for me.
It was the browser , i used firefox portabe version 1.6.6 and the switch LAN membership link is working right.
Thanks for your support.
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