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Forum Discussion

SingularShadow's avatar
Jan 29, 2026
Solved

MS308E not providing internet after reboot/power cycle

As the title says, i always have to do a factory reset if we have a power outage or when i load a configuration backup and it reboots, on the latest firmware (1.0.0.8) which i have reinstalled a coule times already. Faulty unit?

  • schumaku's avatar
    schumaku
    Jan 29, 2026
    SingularShadow wrote:

    The power led blinks briefly, none of the ports led do.

     

    SingularShadow wrote:

    Mitigation is pressing the factory reset button

     

    Ok, suggest to request a warranty exchange via HTTPS://my.netgear.com/

    or request a up front replacement due to DpA from your vendor.

4 Replies

    • schumaku's avatar
      schumaku
      Guru - Experienced User

      So the uplink to the router is workable.

       

      Any Loop Prevention configured and enabled?

       

      LED link and activity status?

       

      Is the Internet access problem limited to another device connected to that MS308E?

       

      Can reach the MS308E from a system connected  to another LAN port on the router?

       

      What is configured otherwise on the switch - multiple VLANs of similar?

       

      Last bit but least: What is the mitigation action required für recovering the Internet connection?

       

      SingularShadow wrote:

      i always have to do a factory reset if we have a power outage or when i load a configuration backup and it reboots,

       

      This tastes like a possible hardware issue.

       

      • SingularShadow's avatar
        SingularShadow
        Aspirant

        Loop prevention is off.

         

        The power led blinks briefly, none of the ports led do.

         

        Tried both the 1G and 2.5G port on my router, no change.

         

        Nothing else configured.

         

        Mitigation is pressing the factory reset button.