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GeoffCoope's avatar
GeoffCoope
Aspirant
Aug 21, 2016
Solved

NETGEAR GS110TP - Ports failing - no light on 1st port after 24 hours, no light on 2nd after 24 hour

Hi, we bought this 8 port PoE switch at the end of June and have just got around to installing it into our home. https://www.amazon.co.uk/dp/B00MHLUS8E/ref=cm_cr_ryp_prd_ttl_sol_0 Everything work...
Hardware
Installation
Troubleshooting
  • JohnRo's avatar
    JohnRo
    Aug 24, 2016

    Hi Geoff, 

     

    For the RMA, please click here. Select "Replace my defective product", it will ask you for some additional information including the serial number so you'll have to get them ready. Once you are connected to an expert, they will assist you with your RMA. 

     

    Thanks,

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Aug 24, 2016

Hi Geoff, 

 

Let us know what happens after the factory reset. I have checked the serial number on our system and it indeed shows as a v2 unit. If the issue will still continue after the reset, I suggest filing a ticket for RMA.

 

Thanks, 

GeoffCoope's avatar
GeoffCoope
Aspirant
Aug 24, 2016

Hi.  Ok, I reset by sticking a paperclip into "Factory Defaults, after the router came back up I tried port 8 = nothing, port 7 = nothing.  Port 6 was amber so tried port 5 and its green and internet is working.

I also tried different cables to rule that out and still the same result.

 

I take it I need to RMA?  Can you please provide the process?

 

Many thanks
Geoff

 

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