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Forum Discussion
GS324T - Random reboots
I have recently started experiencing random reboots of my GS324T. When I lose connectivity my Nagios box (directly connected to the GS324T) shows it losing connectivity first. The GS324T logs (memo...
OrbiPhilip wrote:
Is there an alternate way to reach warranty support? Their emails are no-reply, and when I try to update the ticket on MyNetgear it says "Cannot add case comment. You may not have permission or the case does not exist". I tried to open a new case referencing the old and it says "Something went wrong". It's tough to send the info they have requested when the communication paths are all one way.
No idea on how you have tried to contact Netgear customer service or file a hardware warranty case initially, or how you tried to keep the case open.
https://my.netgear.com/home.aspx
-> select your device
-> [Request Hardware Support]
Describe your issue
attach a file (like logs, like the text file you shared to the community)
That is what I did. It must have been a temporary problem as it is now taking updates again.
I think my next step is a factory reset and reload from backup.
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