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Forum Discussion
s3300-28x-poe+ POE not working
| Unit No. | Model Name | Boot Version | Software Version |
| 1 | S3300-28X-PoE+ | B1.0.0.12 | 6.6.4.25 |
We have been using POE without any problem, but starting a few days ago, POE no longer works. I tried login switch, System -> PoE page, but no screen appeared. I checked the logs and the following records appeared.
<14> Jan 12 20:55:15 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1117 %% Failed to receive PoE message(id=32) response from unit 1
<14> Jan 12 20:55:09 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1116 %% Failed to receive PoE message(id=32) response from unit 1
<14> Jan 12 20:55:03 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1115 %% Failed to receive PoE message(id=41) response from unit 1
<14> Jan 12 20:54:57 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1114 %% Failed to receive PoE message(id=42) response from unit 1
<14> Jan 12 20:54:51 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1113 %% Failed to receive PoE message(id=36) response from unit 1
<14> Jan 12 20:54:45 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1112 %% Failed to receive PoE message(id=33) response from unit 1
<14> Jan 12 20:54:39 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1111 %% Failed to receive PoE message(id=32) response from unit 1
<14> Jan 12 20:54:33 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1110 %% Failed to receive PoE message(id=32) response from unit 1
<14> Jan 12 20:54:27 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1109 %% Failed to receive PoE message(id=41) response from unit 1
<14> Jan 12 20:54:21 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1108 %% Failed to receive PoE message(id=42) response from unit 1
<14> Jan 12 20:54:15 MainSWPOE-2 POE[emWeb]: poe_msg.c(243) 1107 %% Failed to receive PoE message(id=36) response from unit 1
1 Reply
Welcome to the community! :)
Kindly try to access the web-GUI using a different browser or use Incognito mode on Chrome and check if the PoE Configuration page will load.
If the PoE Configuration page won't load, perform a factory reset. Afterwards, check if the PoE Configuration page will load. If still won't load, please open a support ticket with NETGEAR Support here as soon as possible for further assistance.
Regards,
DaneA
NETGEAR Community Team
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