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Solved
Switch not communicating traffic
I just purchased this NETGEAR 48 port gigabit switch, I hooked everything up to it and then I powered the switch on and all the lights that had a connection in it's designated port lit up (some ports...
Hi baronobeefdip,
Most or almost all of our Layer 2 switches does not have a console port, they are very simple switches with additional functions and manageability. We cannot compare it to a fully manageable switch with has multiple ways to be accessed. It is looking like its a defective unit since you are saying that it does not even respond to a factory reset. When a factory reset is initiated, the lights will flash and it will reboot by itself. Second, it is not being detected by the SmartWizard utility. This is why we do not recommend buying a second-hand unit, yes, it may be way lot cheaper but you can never make sure if it still works or not. It may have been sold because it was already defective. The warranty only applies to the original owner so support wouldn't be much of help. If this was my switch, I'd probably try to do a few more factory resets or even hold the factory reset button a little longer. If it still does not respond, I'd say it toast. If you still have contact with the seller, might as well have it returned and get a brand new switch. For corporate environments, it is always a good idea to invest in brand new products that are covered by warranty.
Thanks,
Nope nothing, I held down the factory reset button for 10 seconds (counted it myself), then attempted to try to get the switch to associate with the DHCP server, but I couldn't since I also tried to get an IP address for a computer through the switch, it just hung there until it eventually gave up. Next I tried to do away with the DHCP stuff so I repeated the process, statically set my computer with the address 192.168.0.12 and the netmask 255.255.255.0, then I went to the smart wizard utility to see if it could find the switch, It didn't so at this point when I was doing it on my own, I had already exhausted all of the troubleshooting methods and other resources for help but to no avail, I don't know what else could be causing this other than a defective switch. What do you think is the problem, we have already gone through all of the things that I have tried prior to posting here, I have been doing it as I go along with you in the thread to see if I had made any mistakes along the way, but at this point, the switch still isn't working. What else do you recommend I do? Also what is supposed to happen when I hold down the factory reset button for 10 seconds, I saw nothing happen but I was assuming that all the lights above the interfaces will light up like I have seen in videos but even when you turn the switch on, that doesn't happen. Do you have any more ideas?
I might have an idea of what might be wrong (Other than a bad capacitor which is what this behavior usually indicates), In some instances where I have read these same issues, it could be either a bad capacitor, or that the software on the switch is faulty, As you know the firmware for the switch is a free download, but there is one major problem. How am I supposed to install the software if I don't have any networking or console access to the switch? NETGEAR hasn't built in any kind of interface other than the web server that is supposed to display only when the switch is working optimally. I want to be sure that there is a way to install the firmware on the switch without access to it's web interface and when the discovery utility tool isn't finding it. This is my last and only idea of why this switch isn't fucntioning. I clearly can't send it to NETGEAR for repairs because the warranty is expired. Before I open up it's case, is this a possibility? And if so, how to do I figure out that it's the case and if so, how do I fix it? Once I have established that there is no possible way of fixing this switch, I guess it's only good for throwing in the garbage.
Hi baronobeefdip,
Most or almost all of our Layer 2 switches does not have a console port, they are very simple switches with additional functions and manageability. We cannot compare it to a fully manageable switch with has multiple ways to be accessed. It is looking like its a defective unit since you are saying that it does not even respond to a factory reset. When a factory reset is initiated, the lights will flash and it will reboot by itself. Second, it is not being detected by the SmartWizard utility. This is why we do not recommend buying a second-hand unit, yes, it may be way lot cheaper but you can never make sure if it still works or not. It may have been sold because it was already defective. The warranty only applies to the original owner so support wouldn't be much of help. If this was my switch, I'd probably try to do a few more factory resets or even hold the factory reset button a little longer. If it still does not respond, I'd say it toast. If you still have contact with the seller, might as well have it returned and get a brand new switch. For corporate environments, it is always a good idea to invest in brand new products that are covered by warranty.
Thanks,
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