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Forum Discussion

tempaccount's avatar
Jan 19, 2018
Solved

Thread not showing up / 404 without login

Hi,

few weeks ago i've created the following thread:

 

https://community.netgear.com/t5/Smart-Plus-Click-Switches/Bug-on-cable-test-quot-Short-Circuit-quot/td-p/1452727

 

When opening the link without a login a "The topic you are trying to access is not available." is showing up.

 

In the meantime i had also contacted the Netgear support for my initial issue where the responsible person also wasn't able to open up the thread. Still i would like to know why a posted thread doesn't show up / isn't available without showing ANY reason about that.

  • DaneA's avatar
    DaneA
    Jan 28, 2018

    tempaccount,

     

    You may create a new post instead.  Also, I checked with NETGEAR Support about your online case and found out that it is to be escalated to the higher tier of NETGEAR Support for as long as you complete the details needed for escalation.  These details are needed for further investigation of the engineering team.  

     

    For me, if ever you create a new post with regard to your concern, I suggest you to still continue with your online case with NETGEAR Support.  It is because there will be a time that all of the troubleshooting steps suggested here in the community would be all exhausted and in the end you will be recommended to contact NETGEAR Support.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

11 Replies

Replies have been turned off for this discussion
  • Strange enough this thread here is showing up just fine when opening it without being logged in. Bug in the forum software? Spam mechanism for a first created post?

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    Hi tempaccount,

     

    It is possible that your post has been moved to Spam.  I check with NETGEAR Support and found out that you have an existing online case with them which it seemed to be related to the post that was moved to Spam.  

     

     

    Regards,


    DaneA

    NETGEAR Community TEam

    • schumaku's avatar
      schumaku
      Guru - Experienced User

      DaneA ...if a post is moved to the more appropriae forum arey, like from "Managed Switches" to "Smart / Plus / Click Switches", is the old URL retained with a http code 301 or 302?

    • Hey DaneA,

       

      thanks for the explanation on this topic. Are there any changes to get the topic moved back out of the spam?

       

      I'm asking this because i currently can't spent more time into debugging that issue together with the support as they require to do some TeamViewer sessions and Port Mirroring sniffing. But i don't want to have the information i have collected so far get lost and have it visible for the whole community.

       

      Thanks

       

      • DaneA's avatar
        DaneA
        NETGEAR Employee Retired

        tempaccount,

         

        You may create a new post instead.  Also, I checked with NETGEAR Support about your online case and found out that it is to be escalated to the higher tier of NETGEAR Support for as long as you complete the details needed for escalation.  These details are needed for further investigation of the engineering team.  

         

        For me, if ever you create a new post with regard to your concern, I suggest you to still continue with your online case with NETGEAR Support.  It is because there will be a time that all of the troubleshooting steps suggested here in the community would be all exhausted and in the end you will be recommended to contact NETGEAR Support.  

         

         

        Regards,

         

        DaneA

        NETGEAR Community Team

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