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Forum Discussion

SBW's avatar
SBW
Aspirant
Jan 12, 2017
Solved

When connecting a new computer to the router no connection

I have tried to connect a new computer to this router and it is failing to connect,

 

History

- This mahine has never worked on this LAN

- I re-built this machine outside of this network and the LAN connection worked fine, the re-build was due to other issues

- I placed this back at the customer site but when I put the computer into the LAN it fails to connect to the router - Hub

- I have tried using different LAN ports and changed the cables also tried with my laptop and it seems to be blocking access.

 

I have not used a NetGear product before but it must have a firewall built into this router to block access. Is there any docuementation on how to open this port up?

 

 

Security
  • JohnRo's avatar
    JohnRo
    Jan 13, 2017

    Hi SBW, 

     

    The GS116v1 is an unmanaged switch, this is only a pass through plug-and-play unit. This switch does not have any configuration and software, there is no way to tell it to block its ports. Here are some things that you can check: 

     

    • Make sure that the router (where the switch is plugged in) is passing traffic along with its capability to give out IP addresses to its clients. 
    • Check the LEDs on where the devices are connected, see Troubleshooting in the installation guide.
    • Try using different power outlets (or power adapter if one is available). If the power adapter is going bad, there is a chance that it might not supply the correct amount of power causing the switch to not work properly. 

    Let me know if these will help. 

     

    Thanks,

4 Replies

  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Jan 13, 2017

    Hello SBW, 

     

    Welcome to the community! 

     

    I would lime to know the model number of the device that you are working on. 

     

    Thanks,

    • SBW's avatar
      SBW
      Aspirant
      Jan 13, 2017

      Hello John,

       

      The model number is

       

      NetGear 16 Port Gigabit Switch GS116 v1

       

      Kind regards

       

      Simon BW

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Jan 13, 2017

        Hi SBW, 

         

        The GS116v1 is an unmanaged switch, this is only a pass through plug-and-play unit. This switch does not have any configuration and software, there is no way to tell it to block its ports. Here are some things that you can check: 

         

        • Make sure that the router (where the switch is plugged in) is passing traffic along with its capability to give out IP addresses to its clients. 
        • Check the LEDs on where the devices are connected, see Troubleshooting in the installation guide.
        • Try using different power outlets (or power adapter if one is available). If the power adapter is going bad, there is a chance that it might not supply the correct amount of power causing the switch to not work properly. 

        Let me know if these will help. 

         

        Thanks,

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