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Tallman's avatar
Tallman
Guide
Jan 10, 2025
Solved

WAX204 Wireless Radio Not Turning on After Scheduled Shutoff

I have my WAX204 operating in router mode and have it set to turn off the Wi-Fi radio during the nighttime hours. Every few months or so the radio does not turn on in the morning, so I have to go into the online setup and manually turn the radio on, which is a bit of an inconvenience since all my devices normally connect to the network wirelessly.  I have tried deleting the schedule in the online setup and making a new one but that does not make any difference. 

WAX204
  • Tallman's avatar
    Tallman
    May 30, 2025

    Hi BrianL​,

     

    It was a long road that involved lots of emails back and forth with tech support, replacing my modem, and a technician from my ISP coming out, but in the end Netgear did a second RMA because of an issue I was having with the WI-FI radio sometimes not turning on after a forced reboot, requiring the radio to be manually turned on from within the device GUI.  I have had the second replacement now for about a week and a half and have not had any issues.  I must say that even though it was a slow process, all the support agents I worked with were very patient and easy to work with.  Thank you Netgear!

     

    Carl

6 Replies

  • ErwinL's avatar
    ErwinL
    NETGEAR Moderator
    Jan 13, 2025

    Hello Tallman

     

    And welcome to the NETGEAR Community! 🙂

     

    Can you check what firmware do you currently have on your router/access point? If your device firmware is updated. I suggest you open a ticket with our support team so engineering could investigate about your issue and they might include a fix on the next firmware release. 

     

    Have a lovely day,
    Erwin
    Netgear Team

    • Tallman's avatar
      Tallman
      Guide
      Jan 19, 2025

      Thank you for the reply! The firmware is the latest available.  There have not been any new firmware releases for over three years.  The WAX204 went into EOL shortly after I bought it, but I still have a couple of months left on my warranty, so I will reach out to support as you suggested.

      • ErwinL's avatar
        ErwinL
        NETGEAR Moderator
        Jan 23, 2025

        Hello Tallman


        We'll be looking forward for the resolution of your issue with our support team.


        Have a lovely day,
        Erwin
        Netgear Team

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