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Forum Discussion
Can't reach netgear support
Hi all,
I was upgrading my firmware, and after the reboot the switch just hangged with orangle light and does nothing.
After some research, saw that the best option is to call a RMA. Tried to do that, registered everything, but afterwards, I just received a email with a number to call, but that number is not working for me. Am I missing something here?
7 Replies
Welcome to our community! :)
We sincerely apologize for the inconvenience. May I know if you open a ticket on this link: https://www.netgear.com/support/contact.aspx? A case number will be given to you once you created a ticket.
Regards,
John
NETGEAR Community Team
Hi,
Thanks for you answear. Yes, I did. I even received a email to call Support. Problem is that number don't work for me, and after 48h the ticket get closed automatically.Not sure, the dial-in numbers could vary, depending on the location. Last option, it could be a call routing issue by Netgear's service provider.
Country you are calling from?
International prefix correct for your phone provider and location?
This issue requires more detailed investigation - it's not the first similar report these days.
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