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Forum Discussion

Margian's avatar
Margian
Aspirant
Jan 08, 2017
Solved

Frequently need to reboot the switch to re-estblish connection to the router

Netgear ProSafe (GS116NA) v2 16-Port Gigabit Ethernet Switch. I have had the switch installed for some time and I have a small home network with 5 remote ethernet ports in various rooms. However, I ...
GS116
Troubleshooting
  • JohnRo's avatar
    JohnRo
    Jan 12, 2017

    Hi Margian, 

     

    It indeed appears that the switch causes the intermittent connectivity. Yes, you'll need to contact support for the replacement of the unit. You can refer to this link so that they won't be asking you the same questions again. 

     

    Thanks, 

Margian's avatar
Margian
Aspirant
Jan 12, 2017

Thanks JohnRo

Since writing I have managed to gather further evidence as follows:

Despite moving my WAP to another Cat 5 socket, I had the same issue as before (but still based on the same port from the switch)

Tonight I had a failure of internet to both the WAP and my hard-wired Apple TV box. Both came up immediatelky when I unplugged and re-plugged the switch

I have now moved the cable connecting the router to the switch from port 1 to port 3 on the router and from port 8 to port 6 on the switch just in case one of the ports was freezing - but I'm beginning to think the switch itself is faulty as I can't imagine how I'd get an intermittent fault on a cable!

 

Assuming the switch is indeed faulty, do I need to contact support as poer your link below and, if so, what shoudl I tell them (or do they have access to this blog?)

Thanks again!  

 

JohnRo's avatar
JohnRo
NETGEAR Employee Retired
Jan 12, 2017

Hi Margian, 

 

It indeed appears that the switch causes the intermittent connectivity. Yes, you'll need to contact support for the replacement of the unit. You can refer to this link so that they won't be asking you the same questions again. 

 

Thanks, 

  • Margian's avatar
    Margian
    Aspirant
    Jan 12, 2017

    Thanks JohnRo

     

    Contacted support and an RMA is on its way after less than 20 minutes on the phone. Assuming it arrives as promised, that's great service - so thanks to all at Netgear!

     

    Ian.

    • JohnRo's avatar
      JohnRo
      NETGEAR Employee Retired
      Jan 13, 2017

      Hi Ian, 

       

      I have checked the record and the device should arrive by tomorrow. :) We are glad to help! 

       

      Thanks,

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