NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

MunichDSLer's avatar
MunichDSLer
Aspirant
Mar 10, 2022

NETGEAR GS108LP Loss of power triggers restart

I am running a unifi wifi system over my GS108LP and noticed since I got it that whenever we have a short powercut, this usually happens when the washing machine starts pumping out water, I loose power over ethernet which is enough to trigger a restart of my wifi system. I installed a UPS (basically a battery pack to bridge power losses) and noticed that when power comes back (switch runs fine using the UPS in the meantime) the switch restarts, all the lights go dark and come back on. I never had a poe switch before and am wondering if anyone knows about this issue and what could be done about it, the powercuts are a fraction of a second and my old conventionel WIFI router didn't care it just kept going. Or do I have a faulty unit ? thanks in advance

4 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    MunichDSLer,

     

    Welcome to the community! :) 

     

    I suggest you to have a hardware check with the NETGEAR Support Team. Kindly access the GS108LP support page here then click the Guided Assistance button and follow the online procedure. 

     

    If ever the GS108LP is proven faulty, an online replacement will be processed for as long as the hardware warranty of it is still valid.

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Which UniFi AP model, and how many of these?

     

    What UPS? Be aware that not all UPS are line types, some offline units need 180° ... 720° of the phase to provide fail over power.. This could already lead to a restart.

    • MunichDSLer's avatar
      MunichDSLer
      Aspirant

      I am using 4x Access Point WIFI 6 Lite, the UPS I added due to the fact that we had these restarts, this isn't the cause unfortunately 

      • schumaku's avatar
        schumaku
        Guru - Experienced User

        MunichDSLer wrote:

        I am using 4x Access Point WIFI 6 Lite

        Ok, not near to the power limit.

         


        MunichDSLer wrote:

        the UPS I added due to the fact that we had these restarts, this isn't the cause unfortunately 


        Well possible a simple VFD (Voltage Frequency Dependent from Mains Supply) aka. standby- or offline-UPS will not become active until the AC power does completely fail, and won't make any difference if the voltage is dropping due to certain higher load on your installation.  A VI (Voltage Independent from Mains Supply) aka. "line interactive UPS" and of course VFI (Voltage and Frequency Independent from Mains Supply) aka. "online UPS" would help keeping the power supply up.

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More