NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
netgear gs116pp stops working all 24 hours
hi,
am having a strange problem with my NETGEAR GS116PP PoE switch:
- After ~2 years, it stops working approximately the same time in the evening and stops channeling traffic
- Still, all lights are on
- Plugging it off and plugging it in, solves the problem
- It does not happen all days, and it does not happen exactly the same time - most likely late evening
- Before (within the first two years), it was working 24/7 without problems.
- This already is the second device, which shows the scheme.
Any ideas?
Thank you.
7 Replies
Welcome to the community! 🙂
Kindly access the support page of the GS116PP switch here and click the "Guided Assistance" button and follow the online instructions to create a support ticket for a hardware check. If the GS116PP has been declared faulty, be ready to submit a soft copy of the Proof of Purchase of it for warranty verification. If the hardware warranty is still valid, an online replacement will be processed.
Regards,
DaneA
NETGEAR Community Team
Well, opening a ticket shows, that it does not fall under garantuee.
However, the hardware was bought with a so-called "ProSAFE Lifetime-Garantie", which I had expected to offer a lifelong garantuee.
Why is that?
Es gibt einige überschaubare Anfoderungen dass Netgear den ProSAFE Lifetime Garantie-Verpflichtungen für nicht modifizierte Produkte nachkommt. Das Gerät muss über die üblichen offiziellen Verkaufskanäle beschafft worden sein, davon braucht man einen Kaufnachweis. Die gefoderte Produkte-Registrierung wird nach meiner Erfahrung auch nachträglich angenommen.
Nicht wirklich kompliziert wenn man der beiliegenden Installationsanleitung folgt - ein paar Klicks und ggf. ein kurzer Text auf https://my.netgear.com/ FMI https://www.netgear.de/support/product/GS116PP.aspx#docs
eberhard223 wrote:
Well, opening a ticket shows, that it does not fall under garantuee.
Why is that?
What does the ticket state?
Die Netgear-Kollegen können (anders als normale Community-Mitglieder wie der schreibende hier) ebenfalls auf das Support-System zugreifen. Der übliche Grund sind zumeist fehlende Angaben.
Did you ever get this sorted? Mine is doing the same thing.
yes, bought a tp-link
As a moderator indicated earlier in ths thread, head to https://my.netgear.com/ , click on registered product, and follow the [Request Hardware Support].
eberhard223 never mentioned why he was under the impression his GS116PP is not under the limited lifetime hardware warranty. TP Link unmanaged switches come (to my knowledge) not similar this generous warranty terms.
Well, 1) It was the 2nd device of this kind, which failed. 2) These kind of devices are normally a long time in a rack and expected to work without problems. So, even if there is warranty, it is cumbersome and creates friction. And 3) The mentioned lifetime hardware warranty process is also a cumbersome one. - Generous or not, I like devices which work as intended.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
