Forum Discussion

Aspirant

Oct 25, 2015

Solved

Factory reset JGS524F prosafe switch without using the prosafe utility

I am trying to factory reset an inherited JFS524F prosafe switch without using the prosafe utility as I do not know the IP address or subnet the switch is configured with. Anybody know to do this??...

Troubleshooting

DaneA
Nov 09, 2015
Hi jme475,

Thank you for uploading the image of the product model of your switch. :smileyhappy: Now we know that the exact model of the switch you have is a JGS524F. It is because in the subject line of your post, you have indicated JFS524F that is why I requested you to post a screenshot of the switch model you have for verification. I will just be correcting the subject line for you.

About your concern, the JGS524F switch you have is an unmamaged switch. You do not need to use the ProSAFE Plus Configuration Utility for the JGS524F switch because it is just a pass-through switch. You cannot assign an IP Address to this switch and there is no option to reset it to factory default settings. For more information about the JGS524F, kindly check these links below:

http://kb.netgear.com/app/answers/detail/a_id/240/~/common-questions-about-the-jgs524f-unmanaged-switch

http://support.netgear.com/product/JGS524F

Regards,

DaneA

NETGEAR Community Team

DaneA

NETGEAR Employee Retired

Oct 26, 2015

Hi jme475,

I just want to verify if the switch you have is a JFS524F. Kindly post a screenshot(s) of the product model labeled on the switch.

I look forward to your response. Welcome to the community! :smileyhappy:

Regards,

DaneA

NETGEAR Community Team

jme475

Aspirant

Nov 04, 2015

Hi DaneA,

apologies for my tardiness..

Unable to upload images as the icon is greyed out - I have uploaded it to my profile in a Public folder called JGS524F.

Can you see that?

Cheers

James

DaneA
NETGEAR Employee Retired
Nov 05, 2015
Hi jme475,

jme475 wrote:

apologies for my tardiness..

Unable to upload images as the icon is greyed out - I have uploaded it to my profile in a Public folder called JGS524F.

Can you see that?

I cannot find the images you have uploaded. If you hover the cursor to the "Insert/edit image" icon, you should be able to click it so that you can upload the image. I have just tried it and its working.

Regards,

DaneA
NETGEAR Community Team
- jme475
  Aspirant
  Nov 08, 2015
  Hi DaneA,
  
  below is the image.
  
  Sorry assumed the icon was greyed out.
  
  Cheers
  
  James
  - DaneA
    NETGEAR Employee Retired
    Nov 09, 2015
    Hi jme475,
    
    Thank you for uploading the image of the product model of your switch. :smileyhappy: Now we know that the exact model of the switch you have is a JGS524F. It is because in the subject line of your post, you have indicated JFS524F that is why I requested you to post a screenshot of the switch model you have for verification. I will just be correcting the subject line for you.
    
    About your concern, the JGS524F switch you have is an unmamaged switch. You do not need to use the ProSAFE Plus Configuration Utility for the JGS524F switch because it is just a pass-through switch. You cannot assign an IP Address to this switch and there is no option to reset it to factory default settings. For more information about the JGS524F, kindly check these links below:
    
    http://kb.netgear.com/app/answers/detail/a_id/240/~/common-questions-about-the-jgs524f-unmanaged-switch
    
    http://support.netgear.com/product/JGS524F
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team