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jme475's avatar
jme475
Aspirant
Oct 25, 2015
Solved

Factory reset JGS524F prosafe switch without using the prosafe utility

I am trying to factory reset an inherited JFS524F prosafe switch without using the prosafe utility as I do not know the IP address or subnet the switch is configured with. Anybody know to do this??...
Troubleshooting
  • DaneA's avatar
    DaneA
    Nov 09, 2015

    Hi jme475,

     

    Thank you for uploading the image of the product model of your switch. :smileyhappy:  Now we know that the exact model of the switch you have is a JGS524F.  It is because in the subject line of your post, you have indicated JFS524F that is why I requested you to post a screenshot of the switch model you have for verification.  I will just be correcting the subject line for you.

     

    About your concern, the JGS524F switch you have is an unmamaged switch.  You do not need to use the ProSAFE Plus Configuration Utility for the JGS524F switch because it is just a pass-through switch.  You cannot assign an IP Address to this switch and there is no option to reset it to factory default settings.  For more information about the JGS524F, kindly check these links below:

     

    http://kb.netgear.com/app/answers/detail/a_id/240/~/common-questions-about-the-jgs524f-unmanaged-switch

     

    http://support.netgear.com/product/JGS524F

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Nov 09, 2015

Hi jme475,

 

Thank you for uploading the image of the product model of your switch. :smileyhappy:  Now we know that the exact model of the switch you have is a JGS524F.  It is because in the subject line of your post, you have indicated JFS524F that is why I requested you to post a screenshot of the switch model you have for verification.  I will just be correcting the subject line for you.

 

About your concern, the JGS524F switch you have is an unmamaged switch.  You do not need to use the ProSAFE Plus Configuration Utility for the JGS524F switch because it is just a pass-through switch.  You cannot assign an IP Address to this switch and there is no option to reset it to factory default settings.  For more information about the JGS524F, kindly check these links below:

 

http://kb.netgear.com/app/answers/detail/a_id/240/~/common-questions-about-the-jgs524f-unmanaged-switch

 

http://support.netgear.com/product/JGS524F

 

 

Regards,

 

DaneA

NETGEAR Community Team

jme475's avatar
jme475
Aspirant
Nov 10, 2015

Hi DaneA,

apologies I should have checked the model number and functionality of the switch..

Regards

James

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Nov 10, 2015

    Hi jme475,

     

    Its alright. :smileyhappy:  No worries at all. 

     

    Feel free to post you future concerns here in the NETGEAR Community.

     

     

    Cheers,

     

    DaneA

    NETGEAR Community Team

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