NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

it-ledmax's avatar
it-ledmax
Aspirant
Sep 29, 2022

BR200 with WAX610 connectivity problems

Hello,

I have a BR200 with some WAX610 APs that create a large wifi network.
After about 8 months of everything working fine I am dealing with a major problem : 

Any device that I connect on the Wifi takes me to connectivitycheck.gstatic.com and askes me to sign in to the network.

Also, the computers that connect - show a no internet connection icon - but they receive proper IP's and do have access to the internet.

Any help or idea will help.

Thanks. 

 

4 Replies

  • JeraldM's avatar
    JeraldM
    NETGEAR Employee Retired

    it-ledmax,

     

    Welcome to the community!

     

    Were there any events or any configurations performed that might have caused the issue?

    Are they connecting to the Guest WiFi or just the Wireless 1 network?

    Is the network being managed via NETGEAR Insight or just locally?

     

    Lastly, kindly check if the devices are updated to the latest FW (BR200 FW v5.10.0.5 and WAX610 FW v10.2.0.16).

     

     

    Regards,

     

    JeraldM

    NETGEAR Community Team

    • it-ledmax's avatar
      it-ledmax
      Aspirant

      Hello,

       

      Everything is updated to the latest firmware.
      Network is managed via Insight.

      I turned off the Access Control List but nothing changed.
      Must be a setting in the BR200 router that I am missing.

      Any ideea is welcomed.

      Thank you.

      • JeraldM's avatar
        JeraldM
        NETGEAR Employee Retired

        Hi it-ledmax,

         

        Given that it's managed via Insight, have you tried creating a new SSID and connecting to it to see if it's the same issue? 

        You may check this video for your reference.

         

         

        Regards,

         

        JeraldM

        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More