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BR500 failing to download latest QoS database
When trying to manually update the QoS database, I get the following error (see attached screenshot):
An error occured while downloading the detection database. Try again later.
This happens whether or not the Automatically update performance optimization database check box is selected. FWIW, the router's current database is extremely out of date; ironically predating the router itself by over 3 years:
Version:v2.0813.gea65011
Release Date:August 13, 2015
Ideas?
6 Replies
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Hi jdrch,
Kindly answer the questions below:
a. From where did you get the QoS database that you want to upload to your BR500?
b. Can you provide a copy of the QoS database you are trying to upload to the BR500? You may provide a Google Drive link so that I can download it here on my end.
Regards,
DaneA
NETGEAR Community Team
a. ??? I didn't get it from anywhere; it shipped with the router. The documentation for it can be found in the user manual on pages 96 & 97. To be honest, the fact that you thought I downloaded it from somewhere is alarming, because it's literally impossible to upload a custom database from the firmware. This shows a lack of familiarity with the product I'm asking about, which is pretty bad for enterprise product support. This isn't a $50 router from Walmart.
b. I'm not trying to upload anything. I'm trying to update it from within the router UI. See the link to manual above. I can't believe I'm having to tell a community mod to look at the manual of the product I'm asking about ... this is pretty embarrassing.
Thanks, much appreciated. As you can see from my submission history I'm having a pretty frustrating time with this device('s features).
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