Forum Discussion

jaydel

Aspirant

Oct 26, 2016

Solved

CHAP authentication for PPPoe ISP setup

Hi there,

I have a FVS318N router, the model wouldn't come up in the list above so putting it here in the post.

My ISP said the following and I can't seem to find anywhere that talks about CHAP in the PPPoE setup side of things:

"The connection type should be PPPoE and the authentication should be set to CHAP instead of Auto. "

Does anyone know if that has to be changed and if so where it would be?

Thanks!

Installation

Troubleshooting

jaydel
Nov 02, 2016
Hi there, thanks for your message... I maybe didn't provide enough detail in my message but what I was looking for was related to setting up the internet access with my ISP and not the VPN.

I did receive a private message later that said "FVS318N support CHAP and PAP authentication for PPPoE, don't need to configure it." which I beleive is the correct answer.

I was having issues and the ISP was trying to help me out. I will not be going with that ISP because i can't tell if it's a router issue or something else.

3 Replies

JohnRo
NETGEAR Employee Retired
Oct 26, 2016
Hello jaydel,

Welcome to the community!

PPPoE option can be found on Network Configuration>WAN Settings>Broadband ISP Settings, see page 30 of the user manual. CHAP is a type authentication we use for VPN Clients or when using RADIUS, are you using RADIUS or VPN? Does the ISP use CHAP as authentication methods?

Let me know if this helps, looking forward to your response.

Thanks,
- jaydel
  Aspirant
  Nov 02, 2016
  Hi there, thanks for your message... I maybe didn't provide enough detail in my message but what I was looking for was related to setting up the internet access with my ISP and not the VPN.
  
  I did receive a private message later that said "FVS318N support CHAP and PAP authentication for PPPoE, don't need to configure it." which I beleive is the correct answer.
  
  I was having issues and the ISP was trying to help me out. I will not be going with that ISP because i can't tell if it's a router issue or something else.
DaneA
NETGEAR Employee Retired
Oct 30, 2016
Hi jaydel,

We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your concern or if you need further assistance. If ever your concern has been resolved, we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

Regards,

DaneA

NETGEAR Community Team