NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connection drops/connection timeouts with Netgear FVS381N
Hi, Just recently I've switch ISP (to a cable provider), and in doing so my infrastructure changed accordingly. Now I've got a cable modem (technicolor TC7200U) linking my LAN to the big wide wor...
Hi Sil68,
Welcome to the community! :smileyhappy:
Let us isolate the problem. Kindly answer the questions below:
a. Is the Technicolor TC7200U a modem-only device or a modem-router combination?
b. Did you reset the FVS318N back to factory default settings after you have upgraded its firmware?
c. Are there any firewall rules set on the FVS318N?
Furthermore, on the web-GUI of the FVS318N, go to Security > Firewall > Attack Checks. On the Attack Checks page, uncheck Block UDP Flood then click Apply. Check if same problem occurs. Refer to the image below:
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
Thanks for your quick response, much appreciated!
(a) The technocolor device has been provided by the cable ISP, so I had to dig up some information (please see below).
Building on last year’s successful launch of the second generation MediaAccess TC7200, a EuroDOCSIS 3.0
wireless voice gateway, two even more powerful models are ready to enter the market! Featuring the next-gen 802.11ac Wi-Fi standard for the 5GHz band with a 3x3 antenna configuration, both
new solutions enable even higher throughput and better coverage over the much less crowded 5 GHz radio,
putting demanding services at subscribers’ fingertips via Wi-Fi. For instance, both gateways are capable
of converting and streaming DVB-C broadcast video over the .11ac 5 GHz radio for a seamless IPTV
experience on any mobile device. Simultaneously, they ensure uninterrupted data service over the .11n
2.4GHz band.
What I figured so far is that on the one hand, on the WAN side it's a cable modem, and on the other side, LAN-facing a 4-port router (?), with some firewall capabilities in between.
(b) No, I haven't reset to FVS318N to its factory settings yet. Prior upgrading the fireware the issues was already observable, as it is now, after the upgrade, in the very same manner.
(c) No, there a not firewall rules defined on the FVS318N.
(d) The "Block UDP Flood" option hasn't been ticked so far, meaning this options is not set currently.
--Sil68
Hi Sil68,
It appears that the Technicolor TC7200U is a modem-router combination as it currently serves as your main router. It would be best if you set the Technicolor TC7200U in full-bridge mode making it a modem-only device. In this way, the FVS318N will be the main router because the Public WAN IP Address will be registered to the FVS318N . You may need to contact your cable ISP for assistance on how to set the Technicolor TC7200U on full-bridge mode.
Regards,
DaneA
NETGEAR Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
