NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
FVS114 New On Network, No Telephone
Boy, it is difficult to use this forum. I chose the closest model to what I have just to get this going. I have the FVS114 which I may have purchased as far back as 2006, but never installed. Two wee...
Hi troothteller,
So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
As I've understand, your current network setup is: cable modem->FVS114->router->Ooma Telo device. Based from this, you have a Double NAT scenario which means a router is connected to another router and this causes problems. The FVS114 is a VPN Firewall router and you have connected your non-NETGEAR router to it. To know more what is Double NAT, access the article below:
I suggest you the following steps:
1. Disconnect the your non-NETGEAR router from the FVS114.
2. Connect a PC or laptop directly to the FVS114 then check if are able to access the internet. If are able to access the internet, go to step 3.
3. Connect the Ooma Telo device directly to the FVS114 then check if you can either make outbound calls or receive inbound calls.
Regards,
DaneA
NETGEAR Community Team
DaneA, thank you for your reply, an unexpected surprise. Until now I did not know that I was adding another router to the network, although the ProSafe is probably not wireless. I will implement the steps later. However, I will upload a more accurate diagram of my network so you can see how I hooked up things. Thanks again. it is an Excel document; but you can ignore the second page
- DaneA, I connected the PC (laptop) directly to the firewall. It did not directly connect but formed under Network Connections a Network 2. Since I did not expect that, I put the wiring back to where it was. I guess that the firewall is on another address while the router is on a static address. Your link led me to an article "How to set the cable modem/router to be on modem only;" but my settings do not look like the ones in the article.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
