NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
FVS114 New On Network, No Telephone
Boy, it is difficult to use this forum. I chose the closest model to what I have just to get this going. I have the FVS114 which I may have purchased as far back as 2006, but never installed. Two wee...
Hi troothteller,
So, I tried to use this VPN. I connected it to my Netgear cable modem. Then, I connected my router, unfortunately not a Netgear, and my Ooma Telo to the VPN. It seemed to work fine. I even made a test call. Then, this morning I made one call, leaving a voicemail. Afterward, I could make no more calls. There isn't even a faint dial tone. Possibly could the VPN block the Ooma? It doesn't seem possible since the telephone does not ever appear on the Network map even when functional. Thank you, friends and neighbors.
As I've understand, your current network setup is: cable modem->FVS114->router->Ooma Telo device. Based from this, you have a Double NAT scenario which means a router is connected to another router and this causes problems. The FVS114 is a VPN Firewall router and you have connected your non-NETGEAR router to it. To know more what is Double NAT, access the article below:
I suggest you the following steps:
1. Disconnect the your non-NETGEAR router from the FVS114.
2. Connect a PC or laptop directly to the FVS114 then check if are able to access the internet. If are able to access the internet, go to step 3.
3. Connect the Ooma Telo device directly to the FVS114 then check if you can either make outbound calls or receive inbound calls.
Regards,
DaneA
NETGEAR Community Team
Since there is no internet access when you have connected the laptop directly to the FVS114, kindly disconnect the FVS114 from the cable modem then connect your laptop directly to the cable modem. Check if you are able to access the internet through the cable modem. If not, you need to contact your ISP and check if there is a problem on their end.
Regards,
DaneA
NETGEAR Community Team
- DaneA, I assume you could open my last attachment, the Excel document in PDF form. So, you know how I hooked up. When my system made that Network 2, I did not choose it to connect. Now, I went back to my former connection where my Ooma started quitting. Getting my computer back from service did not make the network work any better although I have no problem video streaming. So, I connected my Linksys router to your cable modem and Ooma to the router. Now, I am going to have to see if I can actually connect through that Network 2. What I do not understand is how I formerly connected to the Internet with the FVS114 included. Was my former connection bypassing this new unit to my network? Right now I have a browser page open to the settings on the Netgear CM500, what Netgear calls the Netgear Genie. The related articles seem to assume that the non-Netgear hardware is a modem/router when it is merely a router. I do not know which equipment is the bigger problem, the Linksys router in my original connection, which comes with bad customer support, or your firewall, which at first Ooma sounded fixed. After I first connected it I telephone someone for fairly long conversation. Then afterward I made two calls to my printer's technical support. Those calls went OK except that they could not setup remote support. So, I will retry that Network 2 in Network Connections and see if I connect. As for Ooma, the Ooma base shows the correct lights; so I am not sure if I have a bad telephone or a bad connecting telephone cord.
- DaneA, maybe after my attempts over the last three days Netgear ought to award me a medal. For about the last half hour I tried to connected my computer to the Internet through the FVS114 and that Network 2 that it setup. No go! I not only could not connect, but also I had trouble reconnecting after I shut down to reconnect through the Linksys router. To me it looked like Windows did its own self-diagnostic to restore my former connection, running one of its "wizards." But anyway, I am back up; and I am not giving up on the firewall. With Ooma, it doesn't work as it once did prior to the Windows crash of two weeks ago; and that occurrence might have been coincidental with the telephone reception quitting. I have yet to try another telephone I have, which may contain a dead battery, all of my spare phones being wireless handsets. However, with this AT&T CL2939, having tried it after changing the telephone cord and exchanging Ooma's bad Ethernet cable for a good one, I believe the problem may be in the telephone base. Every time I pick up the receiver I get different levels of dial tone volume, sometimes none, sometimes echo and from loud to faint. To me it sounds like something inside is not making contact as though one would have to know where to spray lubricant. Anyway, I am going to have to depend on articles rather than contact Linksys, which is too much of an ordeal. They wrote an article about cascading, the contents of which I will try. Thanks for helping so far.
- DaneA, I had to relocate to post. I do not know at whose end this problem exists; but I could not login to this forum on any browser. To Customer Support I could not send webmail either. I may have chosen the wrong solution unless I can resolve addresses. My network is the same as the Excel diagram I uploaded; but I may have misapplied the articles. My Linksys EA7300 is a reliable unit despite the bad technical support. Anyway, I decided to make the FVS114 the main router and to put the Linksys router in bridge mode. However, into the Linksys router I have my WD network hard drive and my Konica Minolta magicolor 1690MF laser all-in-one, the drivers for which I recently reinstalled as result of the crash. Still no sound out of Ooma except intermittent dialtones. I cannot access the network hard drive and a test page would not print. I am thinking about resetting the Linksys router back to defaults and going through its setup again. To put it in bridge mode I had it locate addresses rather than designate them. As for the Ooma Telo, I believe the problems with that are independent of the network. So, I will take the telephone to a service department to see if it is OK. Thanks for helping so far. I would be grateful if anyone could help resolve the address problems although right now I am not near the computer to make any changes.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
