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Forum Discussion
train_wreck
Jun 23, 2017Luminary
I think our FVS318N is bricked....
So we had bought several FVS devices at my place of work for testing purposes to eventually be deployed in prod. We didn't end up doing this due to limitations of the products, but we kept some aroun...
JohnC_V
Jun 24, 2017NETGEAR Employee Retired
Hi train_wreck,
It seems that you can still login to the console of this FVS318N. You may try setting it to factory default from the console then check if it will show the same thing. If it worked then you can upgrade the firmware then monitor the firewall. Just in case that you've done this already, I suggest you to open a case/chat online on NETGEAR support and also be ready with a soft copy of the Proof of Purchase or Invoice of the device for warranty verification. If ever the device is still under warranty, an online replacement will be provided.
Regards,
- train_wreckJun 24, 2017Luminary
The console will not accept logins; even after performing a reset,trying to login with the factory user/password does not work. The login prompt is just cleared & reposted again and again.
I will contact RMA
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