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Forum Discussion

Aspirant

Apr 05, 2017

Solved

Laptop Stolen - Need License Key reset

My laptop was stolen. I need to reset the license key so that I can load on new laptop. I have VPNG01L. My products are registered.

seidww
Apr 06, 2017
DaneA

Finally got someone on the phone. They are taking care of it. Thanks!

3 Replies

DaneA
NETGEAR Employee Retired
Apr 06, 2017
Hi seidww,

Welcome to the community! :)

I advise you to open a chat / online case with NETGEAR Support. Kindly state your concern and indicate the VPN license key and the e-mail address that you have used to register the VPN license key before.

Regards,

DaneA

NETGEAR Community Team
- seidww
  Aspirant
  Apr 06, 2017
  DaneA
  
  Maybe I'm missing something here. I cannot figure out how to open a Support chat and open a ticket. I am signed in under My Netgear. I used to be able to call and have it done in 5 minutes.
  - seidww
    Aspirant
    Apr 06, 2017
    DaneA
    
    Finally got someone on the phone. They are taking care of it. Thanks!

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