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Forum Discussion

viper488's avatar
viper488
Aspirant
May 16, 2017
Solved

Need VPN Client License Key Reset

Hi, I recently re-imaged my windows laptop where the VPN Client software was actived. Now that the laptop has been re-imaged, I can not use the same VPN license since it gives gives me an error stating the license is already in used. How can I reset this license?


Thanks

Security
Solutions
  • DaneA's avatar
    DaneA
    May 17, 2017

    viper488,

     

    I got your private message and inquired it to a higher tier of NETGEAR Support.  It was found out on their end that you just got the VPN license key activated on the same machine today.

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

     

3 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    May 16, 2017

    Hi viper488,

     

    Welcome to the community! :) 

     

    Kindly send me the following below via private message:

     

    a. the VPN license key that needs to be reset

    b. e-mail address that was used when you have registered the VPN license key 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      May 17, 2017

      viper488,

       

      I got your private message and inquired it to a higher tier of NETGEAR Support.  It was found out on their end that you just got the VPN license key activated on the same machine today.

       

       

      Regards,

       

      DaneA
      NETGEAR Community Team

       

      • viper488's avatar
        viper488
        Aspirant
        May 17, 2017

        DaneA

         

        Thanks, was able to get the license working. Appreciate the help!

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