I've been using the SRX5308 for years now and have never had an issue with secondary addresses. After upgrading the firmware this last month the secondary addresses fail to work. Everything else appears to work fine but not secondary addresses. I've done the whole reset and factory reset both before and after upgrading the firmware and it doesn't help. I enter the secondary addresses and firewall rules and nothing gets passed through like it should. However, if I reboot into an older firmware (4.3.0-19) everything starts working like it should. I've tried every firmware going back to 4.3.0-19 and that is the first one that works like it should for secondary addresses. If I try the latest firmware (4.3.4-1) and enter everything like I think it should be and then reboot into the one that works (4.3.0-19) it just comes up. I don't need to reset anything. I then reboot back to the broken one and it is still broken. I'm not sure what changed between 4.3.0 and 4.3.1+ but something broke secondary addresses at this point.

Hi slords, With regard to this, I advise you to open an online case with NETGEAR Support at anytime. Kindly state your concern and the troubleshooting steps you did to isolate the problem. Regards, DaneA NETGEAR Community Team

How do I do that. I try and open a case through My Support and it keeps running me around in circles and eventually gives me a choice of either Ask the community (pointing me here), or search the knowledge base. Trying to follow http://kb.netgear.com/app/answers/detail/a_id/26905/~/creating-a-support-case-through-mynetgear doesn't work. I don't see the button to "Submit a new Online Support Ticket". I get "Contact Support" button at that point. Clicking on that I get "Answers before I buy", "Help with my Netgear product", "Replace my defective product". The only one that makes sense is "Help with my Netgear Product". Clicking on that has me pick my product. From there I get the suggested Knowledge base articles and the two choices I list in the first paragraph. I'd love to open an online case but I can't.

Hi slords, Kindly follow the steps below: 1. Login to your MyNETGEAR account using your credentials. 2. Click on "My Support". 3. Click on "CONTACT SUPPORT". 4. Click on "Get help on my NETGEAR product." 5. Choose the NETGEAR product (that corresponds to the Serial Number you have already registered) that you need help with then click Next. Otherwise, register it first. 6. Click on the (+) plus sign that says "I cannot find an answer to my problem, I would like to contact NETGEAR support." Then, it will show you support options. 7. On the NETGEAR support options offered, you may either select "Open an email ticket" or "Chat with an expert" or "Call us" 8. After you have clicked on the NETGEAR Support option you want to proceed with, you will need to fill-up the necessary fields then click Next to proceed. Hope this helps. :) Regards, DaneA NETGEAR Community Team

As you can see below I don't have any of those options showing up when I pick my product.

Hi slords, Based from the screenshot you have posted, I'm afraid to inform you that the support warranty of your SRX5308 has already expired. Kindly check this link. Regards, DaneA NETGEAR Community Team

SRX5308: Secondary Addresses not working with latest firmware (anything after 4.3.0-19)

14 Replies

Replies have been turned off for this discussion

DaneA
NETGEAR Employee Retired
Sep 25, 2016
Hi slords,

With regard to this, I advise you to open an online case with NETGEAR Support at anytime. Kindly state your concern and the troubleshooting steps you did to isolate the problem.

Regards,

DaneA

NETGEAR Community Team
- slords
  Aspirant
  Sep 25, 2016
  How do I do that. I try and open a case through My Support and it keeps running me around in circles and eventually gives me a choice of either Ask the community (pointing me here), or search the knowledge base.
  
  Trying to follow http://kb.netgear.com/app/answers/detail/a_id/26905/~/creating-a-support-case-through-mynetgear doesn't work. I don't see the button to "Submit a new Online Support Ticket". I get "Contact Support" button at that point. Clicking on that I get "Answers before I buy", "Help with my Netgear product", "Replace my defective product". The only one that makes sense is "Help with my Netgear Product". Clicking on that has me pick my product. From there I get the suggested Knowledge base articles and the two choices I list in the first paragraph.
  
  I'd love to open an online case but I can't.
  - DaneA
    NETGEAR Employee Retired
    Sep 26, 2016
    Hi slords,
    
    Kindly follow the steps below:
    
    1. Login to your MyNETGEAR account using your credentials.
    
    2. Click on "My Support".
    
    3. Click on "CONTACT SUPPORT".
    
    4. Click on "Get help on my NETGEAR product."
    
    5. Choose the NETGEAR product (that corresponds to the Serial Number you have already registered) that you need help with then click Next. Otherwise, register it first.
    
    6. Click on the (+) plus sign that says "I cannot find an answer to my problem, I would like to contact NETGEAR support." Then, it will show you support options.
    
    7. On the NETGEAR support options offered, you may either select "Open an email ticket" or "Chat with an expert" or "Call us"
    
    8. After you have clicked on the NETGEAR Support option you want to proceed with, you will need to fill-up the necessary fields then click Next to proceed.
    
    Hope this helps. :)
    
    Regards,
    
    DaneA
    
    NETGEAR Community Team

Forum Discussion

SRX5308: Secondary Addresses not working with latest firmware (anything after 4.3.0-19)

14 Replies

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