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Forum Discussion

TooMuchTrouble_'s avatar
Oct 13, 2011

SRX5308 Settings spontaneously disappear

I set up a brand new SRX5308 yesterday as follows:
factory reset (using button)
update fimware
factory reset (using button)
configure

Today I swapped it in to replace the existing router and, while I was tweaking a VLAN setting, I got a blank page and got booted off to the login page. When I logged back in, everything but the WAN settings was gone. Custom services, firewall rules, DHCP settings VLAN settings, VPN configuration…

What the hell?? Any idea how this happened?

4 Replies

  • assume you are using IE or firefox browser?

    when you say configure means manually correct?

    another resetting after this issues does it fixes?
  • jmizoguchi wrote:
    assume you are using IE or firefox browser?
    when you say configure means manually correct?


    Safari

    Configure, meaning a couple of hours of entering information in boxes in the web interface, and saving, with the intention of making the router useful.

    SRX5308 Firmware Version 3.0.7-45
  • use firefox instead if you are Mac user.

    new firmware should not cause Safari to do erratic behavior but I would use firefox

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