NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Augello
Aug 27, 2019Tutor
VPN Tunnel 'Connection Status' shows IP's under POLICY NAME instead of the actual Policy Name
Hello: I've connected my laptop to the office router using the VPN Client Lite software. My issue is that when in the Router's WEB Interface and I select 'VPN' and then select 'Connection Status'; ...
DaneA
Aug 29, 2019NETGEAR Employee Retired
Is the Policy Name you are referring to is unique (meaning there are no 2 or more Policy Names having the same name) to all other Policy Names that are actually displayed in the Connection Status?
Kindly try to delete the existing IKE/ VPN policy wherein it shows as IP address instead of the actual Policy Name. Then reconfigure it and to isolate the problem, use a different Policy Name (or Connection Name) when you reconfigure it. Then, check if the same problem will occur.
If the same problem occurs, kindly post images or screenshots of the client-to-box VPN configuration you did as well as the Policy Name that still shows as IP address instead of the actual Policy Name.
Regards,
DaneA
NETGEAR Community Team
Augello
Sep 03, 2019Tutor
Yes the name is unique. I've only ever created two other tunnels and they've been in use for 2 years. I just added a new one for a new remote user and what I see under name is the user's IP Address. Since it's a live system I can't work on it when in use. So I haven't tried deleting and recreating with a different name; but I am 1000% possitive the name was never used before.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!