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Forum Discussion

brianstorm's avatar
brianstorm
Aspirant
May 05, 2017

VPN Tunnel Connects but No Traffic Over LTE Connection

Hi,   I'm trying to connect a windows pro 7 laptop running prosfae vpn client professional to an FVS338. The FVS338 is behind a DG834 router and I can successfully connect if I take the laptop home...
Troubleshooting
vpn lte
DaneA's avatar
DaneA
NETGEAR Employee Retired
May 10, 2017

brianstorm,

 

Based from your answers, the problem is isolated because the client-to-box VPN works fine between the FVS338 located at work and your laptop when you are using the ADSL connection at your home.  It seemed that the problem is in the LTE connection.  

 

Kindly try the steps below:

 

a. On the ProSAFE VPN Client Professional installed on your laptop, kindly set the VPN Client address to a different IP range such as 172.16.1.2.  Refer to the image below as reference:

 

 

b. Check if you will be able to establish the VPN tunnel between the FVS338 at work and your laptop using the LTE connection.

 

 

Regards,

 

DaneA

NETGEAR Community Team

brianstorm's avatar
brianstorm
Aspirant
May 16, 2017

Hi,

 

thanks for the suggestion, i have had a chnace to try that chnage and unfortunately it still doesn't work...

 

i had to take the vpn client off "mode config" toset the ip and i then also tried turning off mode confif on the fvs338....

 

this method doesn't establish the tunnel successfully...

 

any other suggestions?

 

thanks again in advance

 

 

 

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