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Do I have the WC7600v1 or WC7600v2 ??
Hey,
We have 10 WNDAP660 Access Points connected to one WC7600 controller.
Unfortunately, the conection cuts out for half a second every 5 minutes (noticable only when streaming). This is ridiculous for such an expensive set up, but anyway, I won't get into that.
I was hoping a firware update may have fixed the problem, so I went to update, but the website has these two:
One for the v1 and one for the v2
http://www.downloads.netgear.com/files/GDC/WC7600/WC7600_FW%20V6.5.1.2.zip
http://www.downloads.netgear.com/files/GDC/WC7600v2/WC7600V2-FW V6.5.1.2.zip
Our controller doesn't mention whether it's v1 or v2 anywhere..so I wasn't sure which one to install.
Also, if you know of how to fix the connection dropouts without updating, that would be great also.
Thank you!
Hi,
I had gone through the logs, and figured that the issue could be because of the AMPDU, is it ok to disable AMPDU and observe the behavior. Disabling the AMPDU will decrease the over all througput of the AP, but it will improve the reliability. If possible make this change and observe the network.
24 Replies
Hi danpool,
Kindly send the serial number of your WC7600 via private message so I could check it for you if its a v1 or v2.
Regards,
DaneA
NETGEAR Community Team
Thanks, I sent it to you.
Due you think a firmware update is likely to fix connection dropouts?
Or have I configured it wrong...?
I guess you can't answer that last quesion. I'm just thinking you may have had other customers report intermitent dropouts when streaming music/video and that it may be a config issue..
Cheers
The WC7600 you have is a v1. It would be best if you register it under your MyNETGEAR account.
About your concern wherein the wireless connection cuts out for half a second every 5 minutes when streaming, kindly answer the questions below:
a. Is everything working fine before?
b. Are there any recent changes done in the settings of the WC7600 or within the network setup?
c. Are there any other wireless networks that are present where the WNDAP660 are deployed?
d. Does the problem occurs on both 2.4GHz and 5GHz band?
e. How are the WNDAP660 mounted? Is it mounted on the ceiling or on sidewalls?
f. Have you tried changing the wireless channel?
Upgrading the firmware to v6.5.1.2 might help. Be reminded that your WC7600 should be on firmware v5.0.0.x or v5.1.0.x or v5.5.x.x before you proceed on upgrading to v6.5.1.2 as indicated on the Upgrade Matrix here.
Let us know your observations after upgrading the firmware.
Regards,
DaneA
NETGEAR Community Team
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