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FVS318N router keeps dropping network connectivity
I have had consistent problems where my router drops all connectivity. This is both for wired and wireless connections. When this happens, I am able to ping the routers IP address but am unable to log...
Hello mmassee,
I have looked up your ticket on our system and added it on this thread. As of the moment, one of our experts have responded to your ticket and gave suggestions and a link to one of our firmwares. Please follow the suggestions given by the expert, we are trying to isolate your issue so that it can be escalated if needed.
We'll be looking forward to your response. Have a great day!
Thanks,
I am still having the same problem. Netgear has sent me a total of 5 routers over the past year. They have had me upgrade,downgrade, and upgrade the router firmware. I have done multiple factory resets per their instructions. No luck. My current router was sent via an RMA about 6 weeks ago. As with the previous routers, this one was stable for about a month till the instability returned. Today my router has lost al, connections 10 times. Each time this happens, I can ping the Rothers IP address but I cannot log in. This includes if I connect my computer directly to the router. I have to power cycle the router, it then comes back for maybe 1 - 2 hours. Nobody from Netgear support has responded to my ticket today, even after my continuous updates of my router hangs. I like the integrated VPN but cannot live with the instability as this is impacting my work since I work from home and support customers. Both my linksys and Verizon rios routers are rock solid. Does none have any suggestions as to a possible setting on the router? Thanks in advance
Hello mmassee,
I have checked your ticket on our system and it is still open as per your request to monitor the stability of the firewall. The expert who is handling the case is currently waiting for your update if the firewall is stable or not. The ticket will be forwarded(escalated) to the engineering department once you encounter any stability issues, please respond to your ticket. The expert handling your case will also contact you to get some updates.
Thanks,
Hi,
Thanks for the response. I responded to the ticket yesterday saying my router was still stable. I will update again today with the same status. This is very strange. I have and 3 or 4 RMA routers sent to me. All for the same symptom. The current router I had was crashing 5+ times a day for about a week. Then, the same day I granted access for the advance support to access my router remotely, the problem cleared up and the router has been stable. This has been about a week now. It seems that the router will run fine, then it will start hitting this stability issue, and then clear up again. I will let the tech know but I guess they can close it if the prefer and I can reopen if the problem starts occuring again.
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